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"give back" a package?

Hello together!
I have a question and i hope u can answer me this question :o
I found a great package on the marketplace but i didnt notice that its only for the 4.19 :// My project uses the Version 4.17 -.-
I didnt download or used the files i bought …

Is it possible to give the item back so i can instead buy another package from the marketplace? sorry for my bad english :o

Here’s a link to our guidelines: Marketplace Guidelines - Unreal Engine

4.3.c Refunds will only be granted for the following reasons:

  • Epic is able to reproduce a reported technical issue with the content that prevents customers from using a product as advertised with one of its Supported Engine Versions on one of its Supported Platforms
  • Any media or descriptive language the publisher used to represent the product does not accurately represent the assets and/or functionality of the content being distributed
  • Epic receives an email from the publisher giving permission to grant the refund for the purchase

In this case, you’ll need to get special permission from the publisher since it does not otherwise qualify for a refund. Find the product on the Marketplace and then click on their publisher name to view their publisher profile, which will list their support email address. We’re happy to process the refund if the publisher grants permission via email.

You can email us at marketplace-support@unrealengine.com with any questions.

First of all thanks for the answer, ok i try to convert my project to 4.19 then, because its an awesome package :slight_smile: But thanks for your help !