# Get message "Install Failed. The installer failed to initialize"

**URL:** <https://forums.unrealengine.com/t/get-message-install-failed-the-installer-failed-to-initialize/314919>\
**Category:** Getting Started & Setup\
**Tags:** engine, initialize, MAC, unreal-engine, setup, Installation, question\
**Created:** [April 13, 2015, 5:27pm UTC](https://forums.unrealengine.com/t/get-message-install-failed-the-installer-failed-to-initialize/314919 "2015-04-13T17:27:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sbellZomes](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@sbellZomes](https://forums.unrealengine.com/u/sbellZomes)\
**Post date:** [April 13, 2015, 5:27pm UTC](https://forums.unrealengine.com/t/get-message-install-failed-the-installer-failed-to-initialize/314919/1 "2015-04-13T17:27:49Z")

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Installation and Setup problem on Mac 10.9.5

Get message “Install Failed. The installer failed to initialize”

Log attached. Any help appreciated!

link text

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [April 13, 2015, 5:55pm UTC](https://forums.unrealengine.com/t/get-message-install-failed-the-installer-failed-to-initialize/314919/2 "2015-04-13T17:55:32Z")

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Hi sbellZomes,

Try the suggestions in [this section](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#I_am_unable_to_install_the_Launcher) of the troubleshooting guide. Post back here to let us know if they it works for you or not.

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [April 21, 2015, 5:26pm UTC](https://forums.unrealengine.com/t/get-message-install-failed-the-installer-failed-to-initialize/314919/3 "2015-04-21T17:26:51Z")

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Hi sbellZomes,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion I posted above then post back here.

Cheers,

TJ