# Game Stuck on “Preparing” When Loading from Lobby – UEFN Issue

**URL:** <https://forums.unrealengine.com/t/game-stuck-on-preparing-when-loading-from-lobby-uefn-issue/2319340>\
**Category:** Issues and Bug Reporting\
**Tags:** unreal-editor-for-fortnite, fortnite\
**Created:** [February 5, 2025, 8:59pm UTC](https://forums.unrealengine.com/t/game-stuck-on-preparing-when-loading-from-lobby-uefn-issue/2319340 "2025-02-05T20:59:01Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Flak](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/flak/32/769441_2.png) [@Flak](https://forums.unrealengine.com/u/Flak)\
**Post date:** [February 23, 2025, 11:40am UTC](https://forums.unrealengine.com/t/game-stuck-on-preparing-when-loading-from-lobby-uefn-issue/2319340/5 "2025-02-23T11:40:09Z")

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Could I please get your logs?

> [@How to get your Fortnite logs](https://forums.unrealengine.com/t/how-to-get-your-fortnite-logs/682382):
>
> At times, we will ask you to send us your logs when you’re having an issue in UEFN. Here is how to do that: Exit Fortnite. Click on Start or press the Windows Key + R. Type \AppData\Local\UnrealEditorFortnite\Saved\Logs and press Enter. Zip your Logs folder and attach the zip file to your reply. To find UEFN Logs while working in UEFN: Click “Output Log” at the bottom of the window. Click on “Setting” at the top right of the window Click “Open Source Location” Zip your Logs folder and attac…

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