# Free blockchain game — merchant verification failed + Hyperwallet question 

**URL:** <https://forums.unrealengine.com/t/free-blockchain-game-merchant-verification-failed-hyperwallet-question/2743509>\
**Category:** Onboarding\
**Tags:** epic-games-store\
**Created:** [August 13, 2026, 2:55pm UTC](https://forums.unrealengine.com/t/free-blockchain-game-merchant-verification-failed-hyperwallet-question/2743509 "2026-08-13T14:55:48Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![EverMagic](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@EverMagic](https://forums.unrealengine.com/u/EverMagic)\
**Post date:** [August 13, 2026, 2:55pm UTC](https://forums.unrealengine.com/t/free-blockchain-game-merchant-verification-failed-hyperwallet-question/2743509/1 "2026-08-13T14:55:48Z")

</div>

Hi,

I’m onboarding my organization to publish a FREE game (no sales, no in-app purchases through Epic — it’s a blockchain game, all monetization happens outside Epic). My W-8BEN is already submitted (Tax Info On File).

Two blockers:

1. Merchant/trader verification (via Trolley) failed because I don’t yet have a local ID showing my address. I’m a Brazilian citizen with Paraguay residency still in process (no local ID yet); my tax residence is still Brazil. My trader status now shows as pending/stuck.

2. The portal requires activating Hyperwallet before I can submit the product. Since the game is free and I’ll never receive any payment through Epic, I’d prefer not to set up a payment processor.

Questions:  
a) For a 100% free game with no Epic sales, is Hyperwallet activation actually required to submit for review? Is there a path to publish without a payment processor?  
b) Since I can’t pass merchant verification now, can I proceed as “Non-trader,” or should I wait until I have my local ID?  
c) Can you reset my trader verification status that’s stuck in pending?

Thanks!

---

<div class="post-metadata">

**Author:** ![BriteJam](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/britejam/32/1212814_2.png) [@BriteJam](https://forums.unrealengine.com/u/BriteJam)\
**Post date:** [August 14, 2026, 12:36pm UTC](https://forums.unrealengine.com/t/free-blockchain-game-merchant-verification-failed-hyperwallet-question/2743509/2 "2026-08-14T12:36:20Z")

</div>

Hey there @EverMagic

We appreciate your interest in the Epic Games Store, and we understand you have questions about Trader Verification and Financial onboarding for a Blockchain product. To better assist you with your questions, please submit [a private case to our Partner Support team](https://eoshelp.epicgames.com/s/?language=en_US) so they can answer your questions properly.

We hope this helps!  
J