You’re not alone in thinking this.
There seems to be many things people are unhappy about, including after posting about their problems, complaints, etc…not getting much feed back from the staff on here, about it.
I haven’t experienced that…
…but even though I’ve had staff post feedback about my two main complaints, it seems little is done.
My two complaints being the 3D viewer and how it doesn’t show the true wireframe, and the search function, which is a bit rubbish, and that’s being polite!