# Error! No version information recieved **URL:** \ **Category:** Platform & Builds\ **Tags:** error, launch-error, login, error-launch, unreal-engine, question\ **Created:** [March 3, 2015, 5:13pm UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961 "2015-03-03T17:13:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![adrianoid](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adrianoid](https://forums.unrealengine.com/u/adrianoid)\ **Post date:** [March 3, 2015, 5:13pm UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/1 "2015-03-03T17:13:55Z")
I cannot access Unreal Engine 4. At launch I recieve a message: “Error! No version information recieved” Also, i cannot login to my account. I get the message: “Error. Did not get a response. Are you connected to the internet?” This message appears even when i’m connected to the internet. I’ve reinstalled UE4 but that didnt work. Please help. ---
**Author:** ![anonymous\_user\_a08c0bf2](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_a08c0bf2](https://forums.unrealengine.com/u/anonymous_user_a08c0bf2)\ **Post date:** [March 3, 2015, 5:37pm UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/2 "2015-03-03T17:37:47Z")
Hello Adrianoid, Are you using any anti-virus software or firewalls that would disrupt your connection to the Launcher? If so, please disable them and try again. If that does not work, please review the following link and if all else fails, please provide us with the \*\*Verbose \*\* in your next reply. The steps on how to get the Verbose are towards the bottom of the document. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... If you have any further questions, please feel free to reply back to this thread. Thanks! ---
**Author:** ![eXi](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/exi/32/906583_2.png) [@eXi](https://forums.unrealengine.com/u/eXi)\ **Post date:** [March 3, 2015, 6:53pm UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/3 "2015-03-03T18:53:57Z")
Check if you are using “Bitdefender”. It blocked the launcher from connecting in several cases now. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 8:24pm UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/4 "2015-03-03T20:24:50Z")
Can you try this? At the end of the Target path, add: " -http=wininet" without the quotes, then apply and restart your Launcher. - B. ---
**Author:** ![adrianoid](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adrianoid](https://forums.unrealengine.com/u/adrianoid)\ **Post date:** [March 4, 2015, 8:11am UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/5 "2015-03-04T08:11:29Z")
Disabling the Bitdefender firewall worked. Thanks alot guys 🙂 ---
**Author:** ![adrianoid](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adrianoid](https://forums.unrealengine.com/u/adrianoid)\ **Post date:** [March 4, 2015, 8:12am UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/6 "2015-03-04T08:12:56Z")
Disabling the **antivirus firewall** worked for me. Thanks for the help though 🙂 ---
**Author:** ![adrianoid](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adrianoid](https://forums.unrealengine.com/u/adrianoid)\ **Post date:** [March 4, 2015, 8:17am UTC](https://forums.unrealengine.com/t/error-no-version-information-recieved/308961/7 "2015-03-04T08:17:34Z")
After the launcher updates and login is successful it is OK to turn on your **firewall**.