# Error no version information received

**URL:** <https://forums.unrealengine.com/t/error-no-version-information-received/322112>\
**Category:** Getting Started & Setup\
**Tags:** unreal-engine, question\
**Created:** [June 17, 2015, 9:40am UTC](https://forums.unrealengine.com/t/error-no-version-information-received/322112 "2015-06-17T09:40:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DeadZero\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DeadZero\_1](https://forums.unrealengine.com/u/DeadZero_1)\
**Post date:** [June 17, 2015, 9:40am UTC](https://forums.unrealengine.com/t/error-no-version-information-received/322112/1 "2015-06-17T09:40:13Z")

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It seems to be a common issue but none of the solutions that I have found on the forums have worked yet.

I have tried all of the advices here to no avail.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

Help would be appreciated and since I have tried all the existing solutions there may be another that could be added to the troubleshooting page.

Many thanks in advance!

link text

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [June 17, 2015, 2:01pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received/322112/2 "2015-06-17T14:01:50Z")

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Hi DeadZero,

In your Dxdiag it lists your Graphics card as Intel HD Graphics 4000, do you also have a onboard card as well? If so, post which one and make sure it’s driver is up to date.

Also, the Launcher Logs you posted look to be the standard logs. Could you follow the instructions [here](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Debug_Logs) to generate your Debug Logs?

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**Author:** ![DeadZero\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DeadZero\_1](https://forums.unrealengine.com/u/DeadZero_1)\
**Post date:** [June 17, 2015, 2:17pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received/322112/3 "2015-06-17T14:17:45Z")

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link text

NVIDIA GeForce 720M - Drivers are up to date on this one.

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**Author:** ![reddaze](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@reddaze](https://forums.unrealengine.com/u/reddaze)\
**Post date:** [June 24, 2015, 6:22pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received/322112/4 "2015-06-24T18:22:17Z")

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Hi DeadZero,

Looking at the logs the requests to our services are getting no response. Can you try to go to the URL below in a web browser and let us know what information you see on the page?

[https://account-public-service-prod03.ol.epicgames.com/account/api/version](https://account-public-service-prod03.ol.epicgames.com/account/api/version)