# Error: No version information received/Are you connected to the internet?

**URL:** <https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842>\
**Category:** Getting Started & Setup\
**Tags:** error, launch, unreal-engine, Installation, question\
**Created:** [March 3, 2015, 3:06am UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842 "2015-03-03T03:06:52Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [March 3, 2015, 2:27pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/4 "2015-03-03T14:27:08Z")

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Hi Kilvayne,

The logs that you uploaded are the standard launcher logs. Could you post the ‘Verbose logs’ as well?

The directions on how to find them are located towards the bottom of that troubleshooting page.

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