# Error: No version information received/Are you connected to the internet? **URL:** \ **Category:** Getting Started & Setup\ **Tags:** error, launch, unreal-engine, Installation, question\ **Created:** [March 3, 2015, 3:06am UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842 "2015-03-03T03:06:52Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Kilvayne](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Kilvayne](https://forums.unrealengine.com/u/Kilvayne)\ **Post date:** [March 3, 2015, 3:06am UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/1 "2015-03-03T03:06:52Z")
link text This is the log file that is suggested to post here, I’ve tried uninstalling/reinstalling, checking tls/ssl, and quite a few other things. Any other suggestions based on my logs? Thanks ---
**Author:** ![Kilvayne](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Kilvayne](https://forums.unrealengine.com/u/Kilvayne)\ **Post date:** [March 3, 2015, 7:48am UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/2 "2015-03-03T07:48:52Z")
It said “Please Wait” at first, which was new, so I was really hopeful, but in the end the same errors still happened. Thanks for the suggestion though! ---
**Author:** ![xenlock](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xenlock](https://forums.unrealengine.com/u/xenlock)\ **Post date:** [March 3, 2015, 7:50am UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/3 "2015-03-03T07:50:41Z")
Try disabling your firewall altogether then and keep retrying. The servers seems to be overloaded at the moment. Many people add svchost.exe and the NT Kernel & System processes to their blocklists, so make sure you don’t have them blocked in your firewall either since the launcher will need them. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 2:27pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/4 "2015-03-03T14:27:08Z")
Hi Kilvayne, The logs that you uploaded are the standard launcher logs. Could you post the ‘Verbose logs’ as well? The directions on how to find them are located towards the bottom of that troubleshooting page. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![anonymous\_user\_9d619a8e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_9d619a8e](https://forums.unrealengine.com/u/anonymous_user_9d619a8e)\ **Post date:** [March 3, 2015, 4:01pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/5 "2015-03-03T16:01:00Z")
Is this not a server side issue? Its turned up more than once. It needs to be mentioned. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 5:28pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/6 "2015-03-03T17:28:10Z")
Hi , We are investigating the exact cause of this issue. If you are experiencing it as well, please post your Verbose logs. They will help us track down the issue. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 5:36pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/7 "2015-03-03T17:36:53Z")
Also can you try this? At the end of the Target path, add: " -http=wininet" without the quotes, then apply and restart your Launcher. ---
**Author:** ![Rafay117](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Rafay117](https://forums.unrealengine.com/u/Rafay117)\ **Post date:** [March 3, 2015, 6:19pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/8 "2015-03-03T18:19:34Z")
Adding “-http=wininet” in target path worked for me. Launcher was by-default working on windows 7 x64 but not working on wndows 8.1 x64, thankyou soo much! ---
**Author:** ![piedrahitac](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@piedrahitac](https://forums.unrealengine.com/u/piedrahitac)\ **Post date:** [March 3, 2015, 6:20pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/9 "2015-03-03T18:20:46Z")
Yes! This worked for me! I had tried all the other solutions like DNS, SSL/TLS, lsass.exe, firewall, anti-virus, HTTP=Curl and none of them worked, but by changing the HTTP parameter to wininet it worked perfectly! Thanks a lot! ---
**Author:** ![amixtum](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@amixtum](https://forums.unrealengine.com/u/amixtum)\ **Post date:** [March 3, 2015, 6:31pm UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/10 "2015-03-03T18:31:10Z")
I was having the same issue. After scouring for fixes all day, this finally worked. Thank you 😃 ---
**Author:** ![Kilvayne](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Kilvayne](https://forums.unrealengine.com/u/Kilvayne)\ **Post date:** [March 4, 2015, 12:43am UTC](https://forums.unrealengine.com/t/error-no-version-information-received-are-you-connected-to-the-internet/308842/11 "2015-03-04T00:43:37Z")
That fixed it for me! Thank you:)