# "Error: Did not get a response. Are you connected to the internet?" **URL:** \ **Category:** Getting Started & Setup\ **Tags:** error, launcher, unreal-engine, question\ **Created:** [October 16, 2014, 4:14pm UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356 "2014-10-16T16:14:52Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![DazzNoob](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DazzNoob](https://forums.unrealengine.com/u/DazzNoob)\ **Post date:** [October 16, 2014, 4:14pm UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/1 "2014-10-16T16:14:52Z")
Hi Epic, Everytime I attempt to log into the Unreal Engine launcher, I am receiving the error: Did not get a response. Are you connected to the internet?" I am definitely connected to the internet and I have even tried turning off my windows firewall. Still not able to log in. I have looked for any other resolved questions related to this but unable to find a proper solution. I have attached the DXDiag and unreal engine log produced. link text link text ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [October 16, 2014, 5:53pm UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/2 "2014-10-16T17:53:09Z")
Hi DazzNoob, Are you accessing the internet through a proxy server? ---
**Author:** ![DazzNoob](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DazzNoob](https://forums.unrealengine.com/u/DazzNoob)\ **Post date:** [October 16, 2014, 6:33pm UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/3 "2014-10-16T18:33:22Z")
No, I don’t believe I am. I have house mates who are connected to the same internet hub and they are able to log into the Unreal Launcher without any issue. ---
**Author:** ![Carlos\_Cuello](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Carlos\_Cuello](https://forums.unrealengine.com/u/Carlos_Cuello)\ **Post date:** [October 16, 2014, 10:18pm UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/4 "2014-10-16T22:18:24Z")
Hi DazzNoob, We use the windows internet options for connections and we recently found out that some programs can disable certain TLS and SSL settings. Can you open up windows Internet Options (either through control panel or running msconfig.exe-\>Tools-\>Internet Options)? In the Advanced tab, scroll down the settings and make sure that “Use TLS 1.0”, “Use TLS 1.1”, “Use TLS 1.2”, “Use SSL 2.0”, “Use SSL 3.0” are enabled? Carlos ---
**Author:** ![DazzNoob](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DazzNoob](https://forums.unrealengine.com/u/DazzNoob)\ **Post date:** [October 17, 2014, 12:40am UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/5 "2014-10-17T00:40:58Z")
Hi Carlos TLS 1.0, TLS 1.1, TLS 1.2 were not enabled, but upon enabling them, the launcher is working as should be! Thank you very much for helping ---
**Author:** ![RodSan\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@RodSan\_1](https://forums.unrealengine.com/u/RodSan_1)\ **Post date:** [October 17, 2014, 1:49am UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/6 "2014-10-17T01:49:34Z")
This solution fixed the problem here. Thanks, Rodrigo ---
**Author:** ![Jak\_Carver](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jak\_Carver](https://forums.unrealengine.com/u/Jak_Carver)\ **Post date:** [October 22, 2014, 1:02am UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/7 "2014-10-22T01:02:21Z")
Hey Carlos- those options were off for me too; when I turned them on the launcher started working again. Thanks for the help- tell your lead I said to give you a raise! ---
**Author:** ![AveXSp\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@AveXSp\_1](https://forums.unrealengine.com/u/AveXSp_1)\ **Post date:** [March 3, 2015, 3:00pm UTC](https://forums.unrealengine.com/t/error-did-not-get-a-response-are-you-connected-to-the-internet/296356/8 "2015-03-03T15:00:48Z")
thats dont help me:(