# Error Code: EU-FA-Failed **URL:** \ **Category:** Getting Started & Setup\ **Tags:** error, ue, unreal-engine, question\ **Created:** [February 22, 2024, 3:57pm UTC](https://forums.unrealengine.com/t/error-code-eu-fa-failed/1706014 "2024-02-22T15:57:40Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![THoppe382](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@THoppe382](https://forums.unrealengine.com/u/THoppe382)\ **Post date:** [February 22, 2024, 3:57pm UTC](https://forums.unrealengine.com/t/error-code-eu-fa-failed/1706014/1 "2024-02-22T15:57:40Z")
Hello, When trying to download Unreal engine we receive this error code posted below. These are managed desktops for education use. ![Screenshot 2023-11-08 094539](https://d3kjluh73b9h9o.cloudfront.net/original/4X/3/6/b/36be884723711650764eeb735531a584656443b2.png) ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [February 22, 2024, 5:21pm UTC](https://forums.unrealengine.com/t/error-code-eu-fa-failed/1706014/2 "2024-02-22T17:21:14Z")
Looking at Reddit [[EU-FA-FAILED] Can’t install any games. : r/EpicGamesHelp (reddit.com)](https://www.reddit.com/r/EpicGamesHelp/comments/18a36ym/eufafailed_cant_install_any_games/) ```auto [EU-FA-FAILED] I have tried everything that involves deleting every trace of epic games and unreal. Edit: I have solved the issues, it was my custom DNS, it was blocking a backend domain. ``` This is a networking error and Epic cannot verify your sites DNS address This may be covered under [Getting an Educational License - Community / Community & Industry Discussion - Epic Developer Community Forums (unrealengine.com)](https://forums.unrealengine.com/t/getting-an-educational-license/284390)