# EpicGamesLauncherInstaller-2.3.2-2612545 is showing problem with direct x and it roll backs all their changes **URL:** \ **Category:** Getting Started & Setup\ **Tags:** unreal-engine, Installation, question\ **Created:** [July 17, 2015, 3:38am UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575 "2015-07-17T03:38:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Thrilling1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Thrilling1](https://forums.unrealengine.com/u/Thrilling1)\ **Post date:** [July 17, 2015, 3:38am UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575/1 "2015-07-17T03:38:30Z")
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**Author:** ![anonymous\_user\_0837b42c1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_0837b42c1](https://forums.unrealengine.com/u/anonymous_user_0837b42c1)\ **Post date:** [July 17, 2015, 4:06am UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575/2 "2015-07-17T04:06:04Z")
We’ll need more info to point you in the right direction. Can you provide an installer log. Some info on how to generate one can be found here: > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![Thrilling1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Thrilling1](https://forums.unrealengine.com/u/Thrilling1)\ **Post date:** [July 17, 2015, 2:35pm UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575/3 "2015-07-17T14:35:51Z")
Sure, here is the installer log… please help me out … thank you! link text ---
**Author:** ![anonymous\_user\_0837b42c1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_0837b42c1](https://forums.unrealengine.com/u/anonymous_user_0837b42c1)\ **Post date:** [July 17, 2015, 4:03pm UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575/4 "2015-07-17T16:03:54Z")
From your log it looks like the DirectX installer, that is packaged in the launcher installer, returned a -9 error code. We have seen this before but we are not exactly sure what causes the failure. The answer in the following thread should get you past the issue though. > **[UE4 launcher cant install, fail at Directx install](https://forums.unrealengine.com/questions/60779/ue4-launcher-cant-install-fail-at-directx-install.html)** > > I have windows 8.1, and I just bought my subscription. After clicking the install link from the dashboard, the MSI file will begin installing as usual,but it will fail everytime when it gets to the directx installation. I know for a fact that my... ---
**Author:** ![Thrilling1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Thrilling1](https://forums.unrealengine.com/u/Thrilling1)\ **Post date:** [July 18, 2015, 2:16pm UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575/5 "2015-07-18T14:16:47Z")
thanks a lot . now it has installed. i wanna know something … should i install the further UE 4 or should i wait for the windows 10 update because i’ve got a update notification of win 10 home. ---
**Author:** ![anonymous\_user\_0837b42c1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_0837b42c1](https://forums.unrealengine.com/u/anonymous_user_0837b42c1)\ **Post date:** [July 20, 2015, 2:23pm UTC](https://forums.unrealengine.com/t/epicgameslauncherinstaller-2-3-2-2612545-is-showing-problem-with-direct-x-and-it-roll-backs-all-their-changes/325575/6 "2015-07-20T14:23:54Z")
There is no need to wait for Windows 10.