EpicGamesLauncher won't start

Callum98 · April 14, 2015, 9:39pm

,I just installed the unreal engine software but it won’t start, I think this may to do with my grahpics card being to low end for it to function correctly with the engine. Anyways I would hope to hear what some of you have to say on the matter, here is my latest log.

Log file open, 04/14/15 22:31:49
LogModuleManager:Warning: ModuleManager: Module 'PakFile' not found - its StaticallyLinkedModuleInitializers function is null.
LogInit: Version: 4.8.0-2502673+++depot+UE4-LauncherLive
LogInit: API Version: 2502673
LogInit: Compiled (64-bit): Apr  6 2015 11:57:58
LogInit: Compiled with Visual C++: 18.00.21005.01
LogInit: Build Configuration: Shipping
LogInit: Branch Name: ++depot+UE4-LauncherLive
LogInit: Command line: "C:\Program Files\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe"  -SaveToUserDir
LogInit: Base directory: C:/Program Files/Epic Games/Launcher/Engine/Binaries/Win64/
LogInit: Rocket: 0
[2015.04.14-21.31.49:785][  0]LogTaskGraph: Started task graph with 2 named threads and 5 total threads.
[2015.04.14-21.31.49:818][  0]LogInit: Presizing for 0 objects not considered by GC, pre-allocating 0 bytes.
[2015.04.14-21.31.49:818][  0]LogInit: Object subsystem initialized
[2015.04.14-21.31.49:819][  0]LogInit: Computer: CALLUM-PC
[2015.04.14-21.31.49:819][  0]LogInit: User: Callum
[2015.04.14-21.31.49:819][  0]LogInit: CPU Page size=4096, Cores=4
[2015.04.14-21.31.49:819][  0]LogInit: High frequency timer resolution =3.579545 MHz
[2015.04.14-21.31.49:819][  0]LogMemory: Memory total: Physical=3.7GB (4GB approx)
[2015.04.14-21.31.49:819][  0]LogMemory: Platform Memory Stats for Windows
[2015.04.14-21.31.49:819][  0]LogMemory: Process Physical Memory: 18.01 MB used, 18.01 MB peak
[2015.04.14-21.31.49:819][  0]LogMemory: Process Virtual Memory: 12.96 MB used, 12.96 MB peak
[2015.04.14-21.31.49:819][  0]LogMemory: Physical Memory: 2338.65 MB used, 3839.30 MB total
[2015.04.14-21.31.49:819][  0]LogMemory: Virtual Memory: 126.06 MB used, 134217728.00 MB total
[2015.04.14-21.31.49:834][  0]LogTextLocalizationManager: The requested culture ('en_GB') has no localization data; parent culture's ('en') localization data will be used.
[2015.04.14-21.31.49:924][  0]LogTaskGraph: Started task graph with 2 named threads and 5 total threads.
[2015.04.14-21.31.50:245][  0]LogWindows:Error: Windows GetLastError: The operation completed successfully. (0)
[2015.04.14-21.31.50:452][  0]LogWindows: === Critical error: ===
Assertion failed: SUCCEEDED(Hr) [File:D:\BuildFarm\buildmachine_++depot+UE4-LauncherLive\Engine\Source\Developer\StandaloneRenderer\Private\Windows\D3D\SlateD3DShaders.cpp] [Line: 76] 
D3D11 Error Result 80070057


KERNELBASE.dll!UnknownFunction (0x00007ff8abeb8b9c) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789336a0d) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7892e7358) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7892d3208) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789b22033) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789b1ebc3) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789b284c1) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789b1e3a5) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789b28b7f) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7895f166f) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7895f14ac) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff7895f1427) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789266154) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789277398) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff78927928c) + 0 bytes [UnknownFile:0]
EpicGamesLauncher.exe!UnknownFunction (0x00007ff789cca6c5) + 0 bytes [UnknownFile:0]
KERNEL32.DLL!UnknownFunction (0x00007ff8abfd13d2) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ff8ae9be954) + 0 bytes [UnknownFile:0]
ntdll.dll!UnknownFunction (0x00007ff8ae9be954) + 0 bytes [UnknownFile:0]


[2015.04.14-21.31.50:591][  0]LogExit: Executing StaticShutdownAfterError
[2015.04.14-21.31.50:591][  0]LogExit: Exiting.
[2015.04.14-21.31.50:592][  0]Log file closed, 04/14/15 22:31:50

EDIT:
dxdiag file

Callum98 · April 15, 2015, 1:57pm

I’ve added the file now.

TJ_V · April 15, 2015, 1:41pm

Hi Callum98,

Since you think it could be hardware related, could you post your dxdiag (system specs)?

Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open that file and then click ‘Save All Information’. Post that text file here.

TJ_V · April 15, 2015, 3:42pm

You are a little low on RAM but the main issue is your graphics card only supports DirectX 9. A graphics card that at least supports DirectX 11 is required to run the Launcher and editor.

Here is what we recommend:

Desktop PC with Windows 7 64-bit or a Mac with Mac OS X 10.9.2 or later
8 GB RAM
Quad-core Intel or AMD processor
DX11 compatible video card

Here is a forum post where other users are discussing specs to run the editor. Take a look to get some ideas.

Cheers,

TJ