And to add to the unfortunate state of Epic’s account security system, when I changed my password, I received an email from Epic saying:
"Hi ---------!
You have successfully changed your Epic Games account password. If you did not make this request, please [EMAIL=“accounts@unrealengine.com”]contact us immediately.
Kind Regards,
Your Friends at Epic"
When I clicked the ‘contact us’ link to inform Epic of the difficulties I had just encountered and sent an email, I immediately received an automated email from Epic Help [EMAIL=“help+noreply@epicgames.com”]help+noreply@epicgames.com, saying:
“Thank you for your email. This email address is not monitored. For support, please visit http://help.epicgames.com.”
And the page where the help.epicgames.com link leads to requires account sign-in to make any support request. So, astonishingly, Epic’s help system for an with an account is actually a perpetual loop of futile re-direction!
And adding to the situation, if a person is able to sign into their account, the Epic Account help option only links to the person’s profile settings, rather than to a form to contact Epic for help with their account.
It seems clear that Epic do not want anybody to contact them, because there indeed is no way to contact them! So, what is a person expected to do if their Epic account is hacked and stolen? As it is, it appears that they can do nothing but create an alt account, and then maybe post about their on the forums.