I don’t see how maybe ~1000 qualified Epic staff people are supposed to handle the amount of questions created by the “masses”, which involves reading, understanding and evaluatiing the questions and answers, while still doing their day-to-day job to work on the engine.
Sounds like a huge timesink to me for giving support to mostly non-paying free users, which is precisely why no company I know of does this but instead tries to utilize crowd-sourcing, a model that to me has proven itself when done well. Personally I find solutions that work provided by friendly users more often than solutions provided by the companies themselves.
Of course, it takes some time and effort on my side. If you do not want spend time and effort, you have to spend money usually. Everything has a cost attached to it, in some form or another. That’s the same for us users as it is for Epic.
Don’t get me wrong, I’d love to see more Epic staff participating like many others do, but this thing being solely run by Epic staff does not sound like a sustainable, realistic prospect to me.