Epic launcher crashing after starting download

Good day,

I am trying to update my Ark dev kit following a period of absence. The launcher is running with admin rights enabled and goes for downloading - 6.4GB download, after a while it will display “stop working” message and crash. It seems to finish the last chunk of download, then exits.
I have attached my logs directory as a as advised on another launcher question.

Hope someone could shed some light on this problem.




Hi Wodget1912,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

Hi ,

Thanks for responding,

I have emailed using the contact form on the website provided. I will pass the information onto other members of the Ark survival modding community in case they experience issues. Is this new process only for the launcher or is it replacing the answers section completely?



This site will specifically be for help relating to the launcher. When using the editor, the bugs should still be posted here in the bug reports section. When specifically dealing with the ARK editor, it would be best to post on the ARK modding forums for assistance.