# Epic hasn't been able to send me a payment for 5 months now... **URL:** \ **Category:** Business\ **Tags:** epic-games-store\ **Created:** [September 5, 2025, 6:48am UTC](https://forums.unrealengine.com/t/epic-hasnt-been-able-to-send-me-a-payment-for-5-months-now/2653811 "2025-09-05T06:48:29Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Station437](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Station437](https://forums.unrealengine.com/u/Station437)\ **Post date:** [September 5, 2025, 6:48am UTC](https://forums.unrealengine.com/t/epic-hasnt-been-able-to-send-me-a-payment-for-5-months-now/2653811/1 "2025-09-05T06:48:29Z")
Subj. I filled out the information on ziphq. I opened a support ticket in April 2025: the first couple of months there were attempts to do something, now there is just silence - every 2 weeks I get a message that we are trying to figure it out… I have no questions for technical support, as far as I understand - the problem is in the payment department/partner. Maybe you should change your payment partner? ---
**Author:** ![gjohn167](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/gjohn167/32/1215834_2.png) [@gjohn167](https://forums.unrealengine.com/u/gjohn167)\ **Post date:** [September 8, 2025, 4:19pm UTC](https://forums.unrealengine.com/t/epic-hasnt-been-able-to-send-me-a-payment-for-5-months-now/2653811/2 "2025-09-08T16:19:46Z")
Hello, Thank you for reaching out for support! I understand you’ve not been able to receive a specific payment from March 2025 and you’re looking for additional support. I’ve been working with you on your support ticket since April 2025, and I have a positive update for you! Please check your case for more information. As an aside, we greatly appreciate your feedback, as we’d like to make sure you have the best experience possible. I plan to analyze the entirety of your case and use the analysis as feedback for our existing processes so we can ensure these issues don’t happen to anyone else in the future. Let us know if you have any additional questions! ---
**Author:** ![Station437](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Station437](https://forums.unrealengine.com/u/Station437)\ **Post date:** [September 19, 2025, 3:49pm UTC](https://forums.unrealengine.com/t/epic-hasnt-been-able-to-send-me-a-payment-for-5-months-now/2653811/3 "2025-09-19T15:49:27Z")
The problem was solved. Thank you 🙂