# Epic Games Launcher won't open. No errors **URL:** \ **Category:** Programming & Scripting\ **Tags:** unreal-engine\ **Created:** [March 5, 2015, 7:14am UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331 "2015-03-05T07:14:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![benmadethis](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@benmadethis](https://forums.unrealengine.com/u/benmadethis)\ **Post date:** [March 5, 2015, 7:14am UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/1 "2015-03-05T07:14:29Z")
Installation goes fine but then the launcher doesn’t open. Displayed no errors when clicked, but only spins briefly and stops. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 5, 2015, 1:42pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/2 "2015-03-05T13:42:01Z")
Hi benmadethis, Look at this section in the link below and post any log files that you can find. Also post your dxdiag (system specs). > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![benmadethis](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@benmadethis](https://forums.unrealengine.com/u/benmadethis)\ **Post date:** [March 5, 2015, 5:17pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/3 "2015-03-05T17:17:32Z")
Thanks for responding! I actually got this to work last night and everything is great. I had a basic AMD video card driver installed but it apparently wasn’t the right one for my Radeon R9 270x, so once I downloaded and installed the proper driver, Epic Games Launcher opened with no problems. Not sure why that was holding me up but it certainly fixed it. This was directly after a full HDD wipe and re-install of the OS and my chipset drivers were all gone, but again, not certain why the Launcher opening was contingent on the video card driver… Either way, it’s working. 🙂 ---
**Author:** ![Jkarlos1998\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jkarlos1998\_1](https://forums.unrealengine.com/u/Jkarlos1998_1)\ **Post date:** [March 5, 2015, 7:13pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/4 "2015-03-05T19:13:15Z")
Hello, i have a problema whit the launcher ¿why it dont work, it stay like this all time [Screen capture - 9f37900c583aede3f1222c628845586d - Gyazo](http://gyazo.com/9f37900c583aede3f1222c628845586d) ? pls help ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 5, 2015, 7:35pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/5 "2015-03-05T19:35:36Z")
HI Jkarlos1998, First try right-clicking the icon and run it as administrator. If that doesn’t work, please post your dxdiag (system specs) for us. ---
**Author:** ![Jkarlos1998\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jkarlos1998\_1](https://forums.unrealengine.com/u/Jkarlos1998_1)\ **Post date:** [March 6, 2015, 3:00pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/6 "2015-03-06T15:00:51Z")
i try all thing, as administrator it don´t work and i send you some information, if you need more i send you in private 🙂 [Screenshot - 6fbc155256e56920eb4f63491123d212 - Gyazo](http://gyazo.com/6fbc155256e56920eb4f63491123d212) ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 6, 2015, 4:45pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/7 "2015-03-06T16:45:57Z")
You’re graphics card isn’t listed in the specs you provided but judging from your processor, a dual-core, it looks like your machine doesn’t meet the recommended specs. For developing with UE4, we recommend a desktop PC with 64-bit or a Mac with Mac OS X 10.9.2 or later, 8 GB RAM and **a quad-core Intel or AMD processor** , and a DX11 compatible video card. If you like you can look through our [user survey](https://forums.unrealengine.com/showthread.php?20643-Official-Hardware-Performance-Survey&highlight=performance) to get some ideas or see if someone is using similar specs. ---
**Author:** ![Tim\_D](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Tim\_D](https://forums.unrealengine.com/u/Tim_D)\ **Post date:** [April 30, 2016, 7:49pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/8 "2016-04-30T19:49:06Z")
I’m also having the same issue, but here are my specs from dxdiag: Windows 10 Home 64-bit amd a6-5200 APU with Radeon™ HD Graphics (4 CPUs), ~2.0GHz Memory: 12288MB Ram(12 GB) DirectX Version 11.2 I’m suspecting that maybe the installer isn’t finishing the install, but the Epic Games Launcher Icon appears on my desktop, so that seems illogical. When I go to properties, though, I see that the target location says Win32, although my computer is 64 bit. Nothing was changed during the install period, but I am curious to know if I can manipulate something to get the target location to Win64, which I have seen in many other forum posts and on the Unreal website. Any ideas? ---
**Author:** ![Manvith\_Krishna](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Manvith\_Krishna](https://forums.unrealengine.com/u/Manvith_Krishna)\ **Post date:** [May 25, 2016, 4:36pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/9 "2016-05-25T16:36:20Z")
Hey there!! I got a problem! I have downloaded epic games launcher but isn’t downloading the required additional file for installing ue4 please help me out. ``` Any help will be appreciated!! ``` ---
**Author:** ![anonymous\_user\_41845f4a](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_41845f4a](https://forums.unrealengine.com/u/anonymous_user_41845f4a)\ **Post date:** [May 25, 2016, 4:37pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/10 "2016-05-25T16:37:25Z")
Hello Manvith Krishna, I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit [http://help.epicgames.com/](http://help.epicgames.com/) for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks! ---
**Author:** ![Manvith\_Krishna](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Manvith\_Krishna](https://forums.unrealengine.com/u/Manvith_Krishna)\ **Post date:** [May 26, 2016, 2:56am UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/11 "2016-05-26T02:56:32Z")
I didnt find anything there! Please help me out atleast end me a link of the offline installer. I badly need ue 4 ---
**Author:** ![mokicro](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@mokicro](https://forums.unrealengine.com/u/mokicro)\ **Post date:** [October 26, 2017, 9:07pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/12 "2017-10-26T21:07:00Z")
i have the same problem like the guy ---
**Author:** ![NASiswatching](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@NASiswatching](https://forums.unrealengine.com/u/NASiswatching)\ **Post date:** [February 11, 2018, 11:55pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/13 "2018-02-11T23:55:03Z")
I have the same problem. Click on Epic Game Launcher nothing happens. The Event Viewer show the follow application error information. Faulting application name: EpicGamesLauncher.exe, version: 7.3.0.0, time stamp: 0x5a78de27 Faulting module name: EpicGamesLauncher.exe, version: 7.3.0.0, time stamp: 0x5a78de27 Exception code: 0xc0000005 Fault offset: 0x0000000000002623 Faulting process id: 0x1844 Faulting application start time: 0x01d3a38e97f84c1e Faulting application path: C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe Faulting module path: C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe Report Id: 82f6cfba-5cd7-4821-9ed9-250f30c8de36 Faulting package full name: Faulting package-relative application ID: ---
**Author:** ![conjb22](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@conjb22](https://forums.unrealengine.com/u/conjb22)\ **Post date:** [February 22, 2018, 12:40pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/14 "2018-02-22T12:40:54Z")
i have the same thing as the very first dude. I click on epic games launcher (its downloaded and on my desktop) and it just doesn’t open. I have windows, and all my drivers are definitely updated. I’ve reinstalled and tried every single option on this planet. Anything new i can try? ---
**Author:** ![DifferentAdam](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DifferentAdam](https://forums.unrealengine.com/u/DifferentAdam)\ **Post date:** [March 7, 2018, 7:01pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/15 "2018-03-07T19:01:19Z")
i have a the same thing i right click but its loading but it stop no error popup need help ---
**Author:** ![anonymous\_user\_f22213cb1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_f22213cb1](https://forums.unrealengine.com/u/anonymous_user_f22213cb1)\ **Post date:** [March 11, 2018, 2:45am UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/16 "2018-03-11T02:45:03Z")
I’m having the same problem as other people on this post. It installs and the shortcut is open on my desktop, but opening it does nothing. There are no processes in the task manager, it’s allowed through the firewall, I’ve tried running it as administrator, still, nothing. Here are my dxdiag specs: Operating System: Language: English (Regional Setting: English) System Manufacturer: Acer System Model: Aspire ES1-533 BIOS: V1.04 Processor: Intel(R) Celeron(R) CPU N3350 @ 1.10GHz (2 CPUs), ~1.1GHz Memory: 4096MB RAM Available OS Memory: 3920MB RAM Page File: 2043MB used, 2580MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.16299.0015 64bit Unicode As far as I’m aware the dxdiag file doesn’t mention anything about a graphics card except for some file paths I found halfway through that contain the characters “amd”, though I don’t know if that’s useful. ---
**Author:** ![Call\_Me\_Jeff](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Call\_Me\_Jeff](https://forums.unrealengine.com/u/Call_Me_Jeff)\ **Post date:** [April 23, 2018, 1:07pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/17 "2018-04-23T13:07:23Z")
I have an acer aspire es 15 and it has intel pentium quadcore processor N4200 and my epic games doesn’t open. It would load for about a few seconds then stop loading. Answers? ---
**Author:** ![NDungCh](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@NDungCh](https://forums.unrealengine.com/u/NDungCh)\ **Post date:** [April 28, 2018, 6:46am UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/18 "2018-04-28T06:46:46Z")
I can’t open too. [With Administrator] Help ~~~~~~ T^T LogWindows: Failed to load ‘aqProf.dll’ (GetLastError=126) LogWindows: File ‘aqProf.dll’ does not exist LogWindows: Failed to load ‘VtuneApi.dll’ (GetLastError=126) LogWindows: File ‘VtuneApi.dll’ does not exist LogWindows: Failed to load ‘VtuneApi32e.dll’ (GetLastError=126) LogWindows: File ‘VtuneApi32e.dll’ does not exist DXdiag: OS: Windows 10 Home Single Language 64-bit (10.0, Build 16299) (16299.rs3\_release.170928-1534) System Manufacturer: Acer System Model: Aspire A314-31 BIOS: V1.09 Processor: Intel(R) Pentium(R) CPU N4200 @ 1.10GHz (4 CPUs), ~1.1GHz Memory: 4096MB RAM Available OS Memory: 3936MB RAM Page File: 3308MB used, 2611MB available DirectX Version: DirectX 12 ---
**Author:** ![NDungCh](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@NDungCh](https://forums.unrealengine.com/u/NDungCh)\ **Post date:** [April 30, 2018, 1:04pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/19 "2018-04-30T13:04:35Z")
I can’t open too. [With Administrator] Help ~~~~~~ T^T LogWindows: Failed to load ‘aqProf.dll’ (GetLastError=126) LogWindows: File ‘aqProf.dll’ does not exist LogWindows: Failed to load ‘VtuneApi.dll’ (GetLastError=126) LogWindows: File ‘VtuneApi.dll’ does not exist LogWindows: Failed to load ‘VtuneApi32e.dll’ (GetLastError=126) LogWindows: File ‘VtuneApi32e.dll’ does not exist DXdiag: OS: Windows 10 Home Single Language 64-bit (10.0, Build 16299) (16299.rs3\_release.170928-1534) System Manufacturer: Acer System Model: Aspire A314-31 BIOS: V1.09 Processor: Intel(R) Pentium(R) CPU N4200 @ 1.10GHz (4 CPUs), ~1.1GHz Memory: 4096MB RAM Available OS Memory: 3936MB RAM Page File: 3308MB used, 2611MB available DirectX Version: DirectX 12 ---
**Author:** ![SgtTravelerYT](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@SgtTravelerYT](https://forums.unrealengine.com/u/SgtTravelerYT)\ **Post date:** [May 10, 2018, 10:43pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331/20 "2018-05-10T22:43:20Z")
Me too I have a the same problem as well… tried running it as andministrator. tried deleting and downloading a few times… tried a DX setup… tried things from youtube. but still doesnt work. And where do I find my computer specs cuase im dumb… is this it??: Aspire ES 14 ESI-432-C79F Intel(R) Celeron(R) Quad Core Processor N3450 Intel (R) HD Graphics 4GB DDR3 L Memory 500 GB HDD [Next page](https://forums.unrealengine.com/t/epic-games-launcher-wont-open-no-errors/309331.md?page=2)