# Epic games launcher error when installing **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, crash, epic, question\ **Created:** [March 2, 2015, 9:07pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788 "2015-03-02T21:07:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![TeoK\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TeoK\_1](https://forums.unrealengine.com/u/TeoK_1)\ **Post date:** [March 2, 2015, 9:07pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/1 "2015-03-02T21:07:28Z")
Hello, when I try to install the Epic games launcher it stops when installing Directx, the error says: “There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.” And it is on C drive. I have the Log file, but when I try to upload here in a zip or rar, it says: “No such upload” Thanks. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 2, 2015, 9:11pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/2 "2015-03-02T21:11:38Z")
Hi TeoK, You should be able to upload your logs directly without zipping them now. The ‘No such upload’ error sometimes happens when we are experiencing large amounts of traffic. Generally if you keep trying it will upload. Here is some troubleshooting steps to try. Look in the ‘Unable to Install the Launcher’ section first. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![TeoK\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TeoK\_1](https://forums.unrealengine.com/u/TeoK_1)\ **Post date:** [March 2, 2015, 9:18pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/3 "2015-03-02T21:18:24Z")
here is the Log ---
**Author:** ![TeoK\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TeoK\_1](https://forums.unrealengine.com/u/TeoK_1)\ **Post date:** [March 3, 2015, 3:00pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/4 "2015-03-03T15:00:58Z")
Sorry, but can I get an answer please. I dont know what to do ---
**Author:** ![anonymous\_user\_e25c8ca5](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e25c8ca5](https://forums.unrealengine.com/u/anonymous_user_e25c8ca5)\ **Post date:** [March 3, 2015, 5:08pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/5 "2015-03-03T17:08:55Z")
I am having the same problem here… Please help. x.x ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 7:30pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/6 "2015-03-03T19:30:09Z")
Have you guys made sure you’re on the latest directX? > **[How to install the latest version of DirectX - Microsoft Support](https://support.microsoft.com/en-us/topic/how-to-install-the-latest-version-of-directx-d1f5ffa5-dae2-246c-91b1-ee1e973ed8c2)** > > Describes how to obtain the latest version of DirectX to enable games and multimedia applications on your system. -Max B. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 8:11pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/7 "2015-03-03T20:11:49Z")
Also this may be a similar issue to this one: [Epic Games Launcher installation hangs at DirectX installation, then closes (similar to question 181231) - Getting Started & Setup - Epic Developer Community Forums](https://answers.unrealengine.com/questions/181592/epic-games-launcher-installation-hangs-at-directx.html) Try the solutions they mention there in the answer section and see if that fixes your problem. ---
**Author:** ![anonymous\_user\_e25c8ca5](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_e25c8ca5](https://forums.unrealengine.com/u/anonymous_user_e25c8ca5)\ **Post date:** [March 4, 2015, 3:08am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/8 "2015-03-04T03:08:20Z")
Tried it… Still not working… x.x ---
**Author:** ![anonymous\_user\_bc5b3c85](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_bc5b3c85](https://forums.unrealengine.com/u/anonymous_user_bc5b3c85)\ **Post date:** [March 4, 2015, 10:00am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/9 "2015-03-04T10:00:58Z")
in your command line type **msiexec /i “the\_location\_of\_your\_msi\_installer.msi” SKIP\_DIRECTX=“1”** ---
**Author:** ![anonymous\_user\_bc5b3c85](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_bc5b3c85](https://forums.unrealengine.com/u/anonymous_user_bc5b3c85)\ **Post date:** [March 4, 2015, 10:01am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/10 "2015-03-04T10:01:49Z")
you might find it easier to navigate first in command line to the location of your Downloads folder, or wherever the msi was downloaded ---
**Author:** ![anonymous\_user\_bc5b3c85](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_bc5b3c85](https://forums.unrealengine.com/u/anonymous_user_bc5b3c85)\ **Post date:** [March 4, 2015, 10:10am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/11 "2015-03-04T10:10:30Z")
also can someone confirm if this is a windows only issue or are mac/linux users affected. ---
**Author:** ![Novembear](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Novembear](https://forums.unrealengine.com/u/Novembear)\ **Post date:** [March 4, 2015, 10:38am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/12 "2015-03-04T10:38:39Z")
Was having the same problem till I ran as administrator and made sure I had enough space on the C drive. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 4, 2015, 5:08pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/13 "2015-03-04T17:08:20Z")
I looked through your logs and it’s showing the error code -9. Look at this thread’s accepted answer on how to fix the DirectX -9 error: [UE4 launcher cant install, fail at Directx install - Rendering - Epic Developer Community Forums](https://answers.unrealengine.com/questions/60779/ue4-launcher-cant-install-fail-at-directx-install.html) ---
**Author:** ![anonymous\_user\_5083ac28](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_5083ac28](https://forums.unrealengine.com/u/anonymous_user_5083ac28)\ **Post date:** [March 6, 2015, 3:54am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/14 "2015-03-06T03:54:27Z")
I can confirm, Im also affected, got same error, read more info [here](https://answers.unrealengine.com/questions/185028/error-0xc000007b-2.html#) ---
**Author:** ![colt0](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@colt0](https://forums.unrealengine.com/u/colt0)\ **Post date:** [March 8, 2015, 3:55pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/15 "2015-03-08T15:55:03Z")
Okay i found a solution to this issue. It seems like the installer when trying to install direct x files it stalls and crashes. The cause for this issue was both files located in sysWin32 and sysWOW64 known as d3d9.dll. Download Take Owner Ship from google and add it your registry. Afterwards, proceed to syswin32 and sysWow64 and right click - take owner ship and then rename d3d9.dll to d3d9.dll.old. Once they are both renamed, download DirectX End-User Runtime Web Installer ( [http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35](http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35) ) Run as admin - install the files - restart - install the epic launcher again. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 9, 2015, 2:56pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/16 "2015-03-09T14:56:53Z")
Hi TeoK, Reiner, & Vido05, Could you all verify that you have tried all of the solution listed in this thread so far and post if the issue is still happening for you? ---
**Author:** ![anonymous\_user\_5083ac28](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_5083ac28](https://forums.unrealengine.com/u/anonymous_user_5083ac28)\ **Post date:** [March 9, 2015, 4:01pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/17 "2015-03-09T16:01:40Z")
I didn tried what colt0 suggested, but I can confirm that wehn I placed d3dcompiler\_43.dll (x64ver) in EpicGamesLauncher on my win7x64 fixed issue 🙂 Tnx ---
**Author:** ![TeoK\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TeoK\_1](https://forums.unrealengine.com/u/TeoK_1)\ **Post date:** [March 9, 2015, 11:36pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/18 "2015-03-09T23:36:53Z")
Hi, it worked for me, I followed the instructions from the Maximusdb3s links. Thanks. ---
**Author:** ![Shogo999\_dup](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Shogo999\_dup](https://forums.unrealengine.com/u/Shogo999_dup)\ **Post date:** [May 31, 2015, 3:26pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/19 "2015-05-31T15:26:42Z")
Was having the “There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.” error, and what I did to fix it was download the Visual C++ Redistributable at [https://www.microsoft.com/en-us/download/details.aspx?id=40784](https://www.microsoft.com/en-us/download/details.aspx?id=40784) At first I only downloaded the x64 version (as I am on a 64 bit machine) but it still was showing the same error message. So after I tried downloading the x86 version too and it worked. ---
**Author:** ![Sts55](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Sts55](https://forums.unrealengine.com/u/Sts55)\ **Post date:** [November 1, 2017, 5:59pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788/20 "2017-11-01T17:59:39Z")
yo lo solucione de otra forma solo instale normal hasta q salta ese cuadro con el error no hice nada mas bien hice doble click en el icono del epic launcher que estaba en el escritorio y cuando salio el cuadro negro del epic launcher acepte el error del otro recuadro y instalo el launcher normal [Next page](https://forums.unrealengine.com/t/epic-games-launcher-error-when-installing/308788.md?page=2)