# Epic Games Launcher: Error! No Version Received **URL:** \ **Category:** Getting Started & Setup\ **Tags:** error, epicgames, launcher, unreal-engine, question\ **Created:** [March 3, 2015, 3:08am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843 "2015-03-03T03:08:01Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![xGray](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xGray](https://forums.unrealengine.com/u/xGray)\ **Post date:** [March 3, 2015, 3:08am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/1 "2015-03-03T03:08:01Z")
So, I’m trying to install Unreal Engine 4 and when I attempt to sign in using the Epic Games Launcher, I get an error saying “Error! No version information received.”, if I click retry the same thing happens. When I click OK and type in my Email and Password and hit Sign In I get this error “Error! Did not get a response. Are you connected to the internet?” and nothing happens after that. I’ve tried literally everything… changing DNS, disabling firewall/antivirus, giving access to the program in both antivirus and firewall, restarting my computer, re-installing the launcher, adding “-HTTP=Curl” to my target path. Not sure what else I can try, and not sure what’s going on. I’ll provide my system details and a launcher log. System Info: i7-2600k, 16GB RAM, MSI GTX 970, 120GB SSD + 1TB HDD, Windows 7 Home Premium 64-bit Launcher Log Not sure if you need any more information than that, if you do let me know and I’ll try to get it for you. ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 2:25pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/2 "2015-03-03T14:25:48Z")
Hi xGray, After you try Xenlock’s suggestion above, if the issue still persist let us know. The logs that you uploaded are the standard launcher logs. Could you post the ‘Verbose logs’ as well? The directions on how to find them are located towards the bottom of that troubleshooting page. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... ---
**Author:** ![Tobyy\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Tobyy\_1](https://forums.unrealengine.com/u/Tobyy_1)\ **Post date:** [March 3, 2015, 5:01pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/3 "2015-03-03T17:01:09Z")
I’ve the same problem. Nothing helped yet. Here are my log files.link text ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [March 3, 2015, 6:31pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/4 "2015-03-03T18:31:55Z")
Hi Tobyy, It looks like every recent log in your folder is the standard launcher logs. Could you follow the steps in the link I posted below and enable your Debugging logs? Post them here once you get them. ---
**Author:** ![eXi](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/exi/32/906583_2.png) [@eXi](https://forums.unrealengine.com/u/eXi)\ **Post date:** [March 3, 2015, 6:50pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/5 "2015-03-03T18:50:13Z")
It also seems like “Bitdeffender” blocks the Launcher from connecting. Some guys in the forum group fixed it by deleting that program. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 7:07pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/6 "2015-03-03T19:07:52Z")
Can you try this? At the end of the Target path, add: " -http=wininet" without the quotes, then apply and restart your Launcher -Max B. ---
**Author:** ![xGray](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xGray](https://forums.unrealengine.com/u/xGray)\ **Post date:** [March 3, 2015, 9:20pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/7 "2015-03-03T21:20:35Z")
Thanks! That fixed it. What exactly does that do? Just wondering what the actual problem was and if its anything I should try to fix for other programs in the future. Thanks again. ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [March 3, 2015, 9:32pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/8 "2015-03-03T21:32:10Z")
you can refer to the answer on this answerhub thread for a more technical explination: [Error! No version information received - Programming & Scripting - Epic Developer Community Forums](https://answers.unrealengine.com/questions/181845/undefined.html) ---
**Author:** ![Tobyy\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Tobyy\_1](https://forums.unrealengine.com/u/Tobyy_1)\ **Post date:** [March 3, 2015, 9:46pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/9 "2015-03-03T21:46:16Z")
Thanks! It seems to fixed it in my case too. ---
**Author:** ![toddbudd88\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@toddbudd88\_1](https://forums.unrealengine.com/u/toddbudd88_1)\ **Post date:** [March 15, 2015, 7:38pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/10 "2015-03-15T19:38:45Z")
I’ve tried all of these options and nothing at this time has worked ☹ ---
**Author:** ![Suryaprakash](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Suryaprakash](https://forums.unrealengine.com/u/Suryaprakash)\ **Post date:** [March 16, 2015, 8:50am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/11 "2015-03-16T08:50:07Z")
Adding -http wininet to target path did not work for me. Please help me guys . ---
**Author:** ![xenlock](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xenlock](https://forums.unrealengine.com/u/xenlock)\ **Post date:** [March 16, 2015, 9:25am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/12 "2015-03-16T09:25:39Z")
Try the following: The string you need to add is -http=wininet (Make sure to add the equal = sign) Make sure to add a space between the file path and the -http=wininet [A new, community-hosted Unreal Engine Wiki - Announcements - Unreal Engine Forums](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#Error.21_No_version_information_received) Disable BitDefender (or any other antivirus), see if it fixes the issue. If it does, add an exception to your antivirus Turn your firewall off and add an exception for the EpicGamesLauncher.exe if necessary Disable Teredo tunneling if you’ve got that running ![34582-34371-32412-ue4+answerhub+shortcut.jpg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/f/b/d/fbd5d1c4d40f14b92d71cd67240cb49059ff0a5d.jpeg) ---
**Author:** ![Suryaprakash](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Suryaprakash](https://forums.unrealengine.com/u/Suryaprakash)\ **Post date:** [March 16, 2015, 10:42am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/13 "2015-03-16T10:42:12Z")
I have tried everything in that link except for that proxy. Is there any way to bypass the proxy ? . Im using internet in my college. Any ways to bypass it will be helpful. ---
**Author:** ![xenlock](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xenlock](https://forums.unrealengine.com/u/xenlock)\ **Post date:** [March 16, 2015, 10:59am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/14 "2015-03-16T10:59:05Z")
The best way would be to approach the university’s IT dept. and tell them to allow connections to Epic’s servers. Any other way would be unethical, but if you must, a simple Google search would give you the answers. ---
**Author:** ![Suryaprakash](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Suryaprakash](https://forums.unrealengine.com/u/Suryaprakash)\ **Post date:** [March 16, 2015, 11:10am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/15 "2015-03-16T11:10:10Z")
What is the size of the Unreal Engine 4 ? i will try to download it somewhere else. ---
**Author:** ![xenlock](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xenlock](https://forums.unrealengine.com/u/xenlock)\ **Post date:** [March 16, 2015, 11:20am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/16 "2015-03-16T11:20:50Z")
~ 4GB for the engine. More if you want Content examples. ---
**Author:** ![anonymous\_user\_3c4955861](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_3c4955861](https://forums.unrealengine.com/u/anonymous_user_3c4955861)\ **Post date:** [December 8, 2015, 11:34am UTC](https://forums.unrealengine.com/t/epic-games-launcher-error-no-version-received/308843/17 "2015-12-08T11:34:53Z")
I have found a new solution if everything else fails. I had the same problem and tried everything on the internet. Literally everything! Change proxy, adding -http=wininet etc etc… my solution was making a new user on my computer. Found this solution nowhere on the internet… on the new user it just works…try that if everything else fails