# Epic games launcher always crashes with me **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, question\ **Created:** [July 27, 2015, 2:15pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710 "2015-07-27T14:15:11Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [July 27, 2015, 2:15pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/1 "2015-07-27T14:15:11Z")
when i open epic games launcher it always, crashes and i cant install unreal engine i tried uninstalling it and then installing it again but nothing happens i have intel core i5 4210u with nvidia gt 840 4 gb ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [July 27, 2015, 3:16pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/2 "2015-07-27T15:16:13Z")
Hi Saad411, Try the suggestion that Steve.White posted [here](https://answers.unrealengine.com/questions/252951/epic-game-launcher-crash.html). If that doesn’t work for you, try the steps in [this section](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#The_Launcher_fails_to_load_or_crashes_on_load) of the troubleshooting guide. Afterwards, if the issue persist, follow the instructions towards the bottom of that link to generate your Debug Logs. Then post them here along with your Dxdiag (system specs). ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [July 27, 2015, 5:37pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/3 "2015-07-27T17:37:56Z")
Hi TJ Ballard what are the debug logs? link text ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [July 27, 2015, 7:05pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/4 "2015-07-27T19:05:44Z")
It’s a special type of log file specific to the Launcher. If you follow [these steps](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Debug_Logs) you can generate it. Once you do, just upload the entire log folder. Also, in your dxdiag it lists your graphics card as ‘Intel(R) HD Graphics Family’. Do you have another card besides this integrated one that isn’t showing on the list? ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [July 27, 2015, 11:58pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/5 "2015-07-27T23:58:34Z")
i have nvidia gt 840 m keep going down and u will see it ,i cant even open the launcher as it was opened last time at unreal engine tab ,are there anyway to like reset the launcher ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [July 28, 2015, 12:41pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/6 "2015-07-28T12:41:13Z")
I don’t believe there is a way except for reinstalling the Launcher. Another thing that could be causing an issue is the program Nvidia Optimus. It’s a program that switches between your Nvidia card and the integrated one. Check to see if you have it active on your machine and make sure that it isn’t switching you to the integrated card when the UE4 tab is selected. ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [July 28, 2015, 3:39pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/7 "2015-07-28T15:39:10Z")
I dont have it i choose which card to start on, and i cant get the debug logs the launcher crashes and the shortcut says that there is no path with that name (-debuglogging) ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [July 28, 2015, 5:58pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/8 "2015-07-28T17:58:58Z")
Did you make sure to include the space between the end of the file name and the dash? ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [July 28, 2015, 6:31pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/9 "2015-07-28T18:31:20Z")
yes i did ---
**Author:** ![anonymous\_user\_6fee1367](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_6fee1367](https://forums.unrealengine.com/u/anonymous_user_6fee1367)\ **Post date:** [August 11, 2015, 9:45am UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/10 "2015-08-11T09:45:54Z")
Hi Saad411, -debuglogging should be outside of the quotes, similar to this picture. > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... Thanks Andrew ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [August 30, 2015, 10:40am UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/11 "2015-08-30T10:40:36Z")
sorry as i was late to answer i changed it what do i do now? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [August 31, 2015, 1:36pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/12 "2015-08-31T13:36:35Z")
Recreate the crash and follow the steps in [this section](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#None_of_the_Above_Helped_-_Getting_Debug_Logs) of the troubleshooting guide. Then post a zip of the log folder here. ---
**Author:** ![\_EPIC\_Zanzertuchi](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_EPIC\_Zanzertuchi](https://forums.unrealengine.com/u/_EPIC_Zanzertuchi)\ **Post date:** [August 31, 2015, 3:11pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/13 "2015-08-31T15:11:22Z")
Could you check and see if one of these dll exist on your PC for me? - C:\Windows\System32\LavasoftTcpService64.dll - C:\Windows\SysWOW64\LavasoftTcpService.dll ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [September 3, 2015, 7:23am UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/14 "2015-09-03T07:23:57Z")
Yes i have both ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [September 3, 2015, 7:42am UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/15 "2015-09-03T07:42:45Z")
i was able to get it thanks link text link text ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [September 3, 2015, 4:28pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/16 "2015-09-03T16:28:39Z")
Will my computer handle unreal engine ?? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [September 4, 2015, 1:48pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/17 "2015-09-04T13:48:54Z")
The only thing I can see from your Dxdiag that could be causing issues is if you have a program like Nvidia Optimus that is switching your active graphics card from the Nvidia to the on-board card when the Launcher starts. Could you check to see if you have any such programs? ---
**Author:** ![Saad411](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Saad411](https://forums.unrealengine.com/u/Saad411)\ **Post date:** [September 5, 2015, 4:30pm UTC](https://forums.unrealengine.com/t/epic-games-launcher-always-crashes-with-me/326710/18 "2015-09-05T16:30:39Z")
Thanks alot for helping me resolve this issue what was causing this problem was LavasoftTcpService.dll and LavasoftTcpService64.dll when i uninstalled web companion both of these files were kept i dont know why and when i try to delete them the internet stopped i tried to delete the Registry of lavasoft in my computer but ended up destroying my windows so i installed another windows and it worked And again thanks alot