# Epic game launcher not opening **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, crash, UE4, question\ **Created:** [February 2, 2016, 7:28am UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133 "2016-02-02T07:28:41Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anonymous\_user\_d88a454f](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_d88a454f](https://forums.unrealengine.com/u/anonymous_user_d88a454f)\ **Post date:** [February 2, 2016, 7:28am UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133/1 "2016-02-02T07:28:41Z")
really need help cant get this program to work tried all the basics. i have now found this i dont know if anything in there actually relates to the problem. [dxdiag][1] [Epic Game launcher][2] ---
**Author:** ![FilipeTessaro](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/filipetessaro/32/1194666_2.png) [@FilipeTessaro](https://forums.unrealengine.com/u/FilipeTessaro)\ **Post date:** [February 2, 2016, 9:15pm UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133/2 "2016-02-02T21:15:04Z")
Hello Did you try this troubleshooting? > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — ue4community.wiki! You will be able to find content from the official... Regards, ---
**Author:** ![anonymous\_user\_d88a454f](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_d88a454f](https://forums.unrealengine.com/u/anonymous_user_d88a454f)\ **Post date:** [February 6, 2016, 9:16pm UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133/3 "2016-02-06T21:16:10Z")
yes i have indeed tried all the troubleshooting listed in there with no success. now unfortunately i am stuck as to what to do next. ---
**Author:** ![stealthgun5](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@stealthgun5](https://forums.unrealengine.com/u/stealthgun5)\ **Post date:** [February 6, 2016, 9:28pm UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133/4 "2016-02-06T21:28:18Z")
The card only supports DX9 according to the online documentation: Supported Graphics APIsOpenGL 2.0 ICD with immediate mode support for all OGL primitive typesDirectX 9.0c [http://h18000.www1.hp.com/products/quickspecs/archives\_North\_America/12319\_na\_v3/12319\_na.PDF](http://h18000.www1.hp.com/products/quickspecs/archives_North_America/12319_na_v3/12319_na.PDF) And you need dx 11 to run the Engine. Altho check if the PNG’s are even there since all the log errors are PNG related. ---
**Author:** ![anonymous\_user\_d88a454f](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_d88a454f](https://forums.unrealengine.com/u/anonymous_user_d88a454f)\ **Post date:** [February 6, 2016, 9:40pm UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133/5 "2016-02-06T21:40:01Z")
ok so i sounds like would need a different graphics card correct? if so what would be an optimal card that supports dx11? would i be better off building a computer more stable to support what im trying to do?if so what specs would you recommend. i also do a lot of cad/cam work. also as far as the PNG’s how do i check for that? ---
**Author:** ![stealthgun5](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@stealthgun5](https://forums.unrealengine.com/u/stealthgun5)\ **Post date:** [February 6, 2016, 10:05pm UTC](https://forums.unrealengine.com/t/epic-game-launcher-not-opening/346133/6 "2016-02-06T22:05:23Z")
Well there is a difference between optimal and optimal in a UE 4 way. From the Nvidia 600 (and up) series almost every card supports it. But depeding on how big your project is gonna be and how GPU intensive you wanna build it. You might need to go to a top end card a 770, 780, 970, 980 in order to rly make it work. But if its just for something small youc an take a GT 730 orso they cost around 60-70 euros (66-76 USD) Regarding the PNG’s they are in: (your installation dir)\Epic Games\4.10\Engine\Content\Slate in the different dir’s check the logs to see wich one fails.