Download

Engine Download Issues[Log attached] failing to download "chunks"?

Hi, firstly I apologize that my first ever post is a rant about the engine download, I have been using the engine on Linux environment and now having switched to Windows for a more proper driver support I started to download the Engine using the launcher, the download has been running for 21hrs and the hasn’t even completed and is stuck at 62% each time I see a progress in download as 512—511—510—509—508mb…etc and after a few moments it jumps back to 514mb left to download, I have a slow connection at about 100KBps solid download speed and download just the core engine should not take more than 5hrs.

On further looking into the logs I could see the following:



[2016.08.27-02.26.38:889][103]FBuildPatchChunkCache: Still waiting for chunk B130123D4AFD5A735009C3B5EF061E47
[2016.08.27-02.26.43:899][412]FBuildPatchChunkCache: Still waiting for chunk B130123D4AFD5A735009C3B5EF061E47
[2016.08.27-02.26.48:926][721]FBuildPatchChunkCache: Still waiting for chunk B130123D4AFD5A735009C3B5EF061E47
[2016.08.27-02.26.53:939] 28]FBuildPatchChunkCache: Still waiting for chunk B130123D4AFD5A735009C3B5EF061E47
[2016.08.27-02.26.58:975][336]FBuildPatchChunkCache: Still waiting for chunk B130123D4AFD5A735009C3B5EF061E47
[2016.08.27-02.27.03:996][645]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.09:024][953]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.13:363][220]BuildPatchServices: WARNING: Canceling download CAF292024BA9614288F2249823444A69. T:44.44 Av:13.90 Std:7.61 Bp:44.35
[2016.08.27-02.27.13:394][222]LogHttp:Warning: 000000CF1A8ED480: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.13:466][226]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/91/9BD7B2083555EC06_CAF292024BA9614288F2249823444A69.chunk
[2016.08.27-02.27.14:034][260]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.19:065][568]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.24:097][878]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.29:113][188]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.34:142][496]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.39:155][805]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.42:902] 37]LogHttp:Warning: 000000CF1C4DFD00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.42:952] 40]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/82/74CDED57F2996600_0EA8E8EC495907F71B9F9799E717F64F.chunk
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF1C4DF700: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF1C4DF100: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF1C4DDD80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF1C4DDA80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF1C4DD480: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF1C4DCE80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF2E477E80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF2E477D00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF2E476E00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF2E475D80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:461] 70]LogHttp:Warning: 000000CF2E475A80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E3FEB00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E3FF100: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E475000: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44FE80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44F400: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44F100: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44EE00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44E500: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44DF00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44DD80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44D300: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44CB80: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E44C280: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E42F880: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:495] 72]LogHttp:Warning: 000000CF2E42D600: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:867] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/84/B4E1C80D2C4599D6_31134B0FD94F82217349B38A9FB08378.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/84/9F5D9922DF5B1F69_ED728B94424306D1BAFD3FBCFE9ECD19.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/81/6A90DCAA2C7A3826_E08AA5944AE09885614515AC619BE5BA.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/98/07255E185D59F88D_0E8D5BC63A44BB9E09A89DB10666573A.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/03/34A026106E60C23F_6118E3D2DF49A319744794A8410B5D68.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/67/21C57DE1E4F73A0E_179F52664E83E386C6D10AA0989747B9.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/59/560EA4F6DEF4FBE3_A02B24384FF6D5F6BEDB2CA39C5E4432.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/25/C0E05A4966D3343E_89B91DBE489EE7338A3E9B929485E0AB.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/26/C21A0813E1C6F191_A96BF83841FFFCBFA76C91AF0E0BFD45.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/47/E6814056258DAAD6_1B7AF63E4E65A1CDB7A50388D156D6D2.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/26/9E8E8AFE1FD147D9_4F9F9E70424B9B01D5F190BA21F6F54B.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/97/F71771FC619825BB_9A4D64D247DA0C800F29C2A920205C8A.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/70/30BFDF1EA4186BCD_D7EF8D8D4833A7D2962851A8503AF032.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/26/95FA9F96F0D5BD65_53D0CD82CD4F1597526CD2A1509DC233.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/42/93CD760A272141F4_FA6696784F2AAD93BCE0FEB46D088034.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/84/CB888B871174850F_C8621F434810E2017D4AD993D789291D.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/41/21800133F681DCD9_CBD41AB242A254794EEBDEAF981BAF9C.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/79/DDF5AE131DB05F84_4366286740AB76E3318A09BD24CC133A.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/26/57C62CB7F8281889_274B8BC84C4F35DD30AFD5A65A75D94E.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/61/1B619C26FEEF7685_780D9B6B434CE1349F021095539577BB.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/40/622612C4032F6C76_DD20A48944B6579576D6DA87055CD3F8.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/43/57131B532FBF4E76_D24DBA53467BD89456B6E4A3192393F8.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/21/C6868A646C876FF4_29CEA2ED4DBB0B24690379A98590D5E5.chunk
[2016.08.27-02.27.43:868] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/05/B69D668CF70DD18B_29F2DD09415751BA08746990128B6F88.chunk
[2016.08.27-02.27.43:869] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/17/09BA53464B56C470_40C9E0D640C82C12AADC5090BB30C7DE.chunk
[2016.08.27-02.27.43:869] 94]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/08/C74B1A36C98B046A_A08084D2489384772251F7978D5E3F5A.chunk
[2016.08.27-02.27.43:981][101]LogHttp:Warning: 000000CF2E3FE380: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.43:981][101]LogAnalytics:Warning: Endpoint analytics name has changed from 'download.epicgames.com' to 'download2.epicgames.com', aggregated stats will be incorrect
[2016.08.27-02.27.44:080][107]BuildPatchServices: ERROR: 1 Failed to download chunk https://download2.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/91/9BD7B2083555EC06_CAF292024BA9614288F2249823444A69.chunk
[2016.08.27-02.27.44:194][114]FBuildPatchChunkCache: Still waiting for chunk CAF292024BA9614288F2249823444A69
[2016.08.27-02.27.44:397][126]LogHttp:Warning: 000000CF1A8EC280: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:397][126]LogAnalytics:Warning: Endpoint analytics name has changed from 'download2.epicgames.com' to 'download.epicgames.com', aggregated stats will be incorrect
[2016.08.27-02.27.44:533][134]LogHttp:Warning: 000000CF1C4DD780: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:533][134]LogHttp:Warning: 000000CF1C4DD180: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:533][134]LogHttp:Warning: 000000CF1C4DC700: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:533][134]LogHttp:Warning: 000000CF1C4DC100: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:549][135]LogHttp:Warning: 000000CF2E477A00: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:549][135]LogHttp:Warning: 000000CF2E477580: request failed, libcurl error: 0 (No error)
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/36/50D3FCFB3C759CEE_CCEBE4C4457E297261077FA1FB72B520.chunk
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/06/DED9D290D14FE192_4493216E4D359156FE4D8A99D1CFC115.chunk
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/25/0FDFCDFB3A261FF2_2A2C0E9B44587AD0EDB16897374D981A.chunk
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/70/3A6EF462C7EB69CF_ABD9E1874D448C8EB04828903FD11447.chunk
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/95/ADAA8DD46A66FECE_CAA952B4C2492666B5F2CCA8F804CAD6.chunk
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/84/93FDCE452E80DCF0_011A16AE6D4A832420BCE0BBE41E5F3B.chunk
[2016.08.27-02.27.44:584][137]BuildPatchServices: ERROR: 0 Failed to download chunk https://download.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/72/F27C80CAFFA5E4FD_9A810C6A42DA76E1B66593BFE3AAA22B.chunk
[2016.08.27-02.27.44:649][141]LogHttp:Warning: 000000CF1C4DE980: request failed, libcurl error: 0 (No error)


Could anyone shed some light on the matter? Epic support staff or the community, any help welcome.

Hi Gamer_11

Sorry to hear you are having an issue with the Launcher. I first suggest you take a look over the articles in our help center to see if anything matches your issue: http://help.epicgames.com/customer/en/portal/topics/826248-epic-games-launcher-support/articles

If you still need assistance, click on the “Email Us” button on that site to reach out to our support staff.

Cheers

I apologize for not having gone through the whole FAQ section. I did some of the steps mentioned in the FAQ to try and fix the issue but still could not fix it. I will be trying again after contacting the support staff via mail as mentioned. Thanks for the help.