# Does not work through the installation launcher **URL:** \ **Category:** Getting Started & Setup\ **Tags:** unreal-engine, Installation, UE4, question\ **Created:** [August 16, 2014, 9:03pm UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175 "2014-08-16T21:03:37Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![adndima](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adndima](https://forums.unrealengine.com/u/adndima)\ **Post date:** [August 16, 2014, 9:03pm UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175/1 "2014-08-16T21:03:37Z")
Hello! I have a very serious problem, I described it to AnswerHub but has not yet received a response. When I launch the UE4 launcher it does the syncing thing and it says no engine installed. It does not attempt to download it. I went into the library and clicked install and it said “Please Wait…” and then it went back to the install button again.I have tried restarting the launcher. It did not work. I use UE4 since the first of its release, and all was well until the time of release 4.4.0, now I can not install through the launcher just do nothing even examples of MARKETPLASE. I tried on my second computer, the problem remains. I tried to do as it says, but it did not help > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — ue4community.wiki! You will be able to find content from the official... > **[Unreal Engine does not want to install](https://forums.unrealengine.com/questions/76205/undefined.html)** > > Every time I try to install unreal engine no matter what the version, I get stuck on it saying please wait then it goes down to the previous version. after i try to install the different version it eventually crashes. I have read about two similar... > **[UE4 (4.3.0) Refusing to install](https://forums.unrealengine.com/questions/75768/ue4-430-refusing-to-install.html)** > > so I’ve just purchased unreal engine 4 and when I get to the launcher and click on the install button and all it does is says “please wait” for about 10 mins and then goes back to saying “install” this also occurs for all other versions of the engine... > **[4.3.0 update will not install](https://forums.unrealengine.com/questions/75549/430-update-will-not-install.html)** > > Hi all, For the last few days I have been trying to install the 4.,3.0 update in Windows 8. I am running the content browser in Administrator mode, and am currently running using version 4.2.1. When trying to install it will say ‘please wait’,m sit... I will be happy for your help ---
**Author:** ![Jonathan\_Dorman\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jonathan\_Dorman\_1](https://forums.unrealengine.com/u/Jonathan_Dorman_1)\ **Post date:** [August 18, 2014, 3:08pm UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175/2 "2014-08-18T15:08:15Z")
Hello, adndima. Can you send us your Verbose Logs, as described in the [Troubleshooting Launcher Problems](https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems) page? ---
**Author:** ![adndima](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adndima](https://forums.unrealengine.com/u/adndima)\ **Post date:** [August 18, 2014, 9:30pm UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175/3 "2014-08-18T21:30:53Z")
Hello, here is my report link text ---
**Author:** ![Jonathan\_Dorman\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jonathan\_Dorman\_1](https://forums.unrealengine.com/u/Jonathan_Dorman_1)\ **Post date:** [August 19, 2014, 9:21pm UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175/4 "2014-08-19T21:21:21Z")
Thank you, adndima. We have reported this problem internally and will assign someone to help you resolve it. ---
**Author:** ![Carlos\_Cuello](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Carlos\_Cuello](https://forums.unrealengine.com/u/Carlos_Cuello)\ **Post date:** [August 22, 2014, 12:16am UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175/5 "2014-08-22T00:16:17Z")
Hi adndima, Apologies for the issue you’re seeing, looking at your log (thanks for posting it btw!) it looks like you can’t connect to our cdn/content delivery network. Are you behind a firewall or vpn by any chance? Can you try to open a command prompt window and type: “ping [download.epicgames.com](http://download.epicgames.com)” and see if you get a response back that way? Carlos ---
**Author:** ![adndima](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@adndima](https://forums.unrealengine.com/u/adndima)\ **Post date:** [August 22, 2014, 3:56am UTC](https://forums.unrealengine.com/t/does-not-work-through-the-installation-launcher/291175/6 "2014-08-22T03:56:53Z")
I wrote in support, they said that the problem was with them, but now everything is good work, thank you