# CrashReportClient.exe - Entry Point Not Found **URL:** \ **Category:** Platform & Builds\ **Tags:** unreal-engine, question\ **Created:** [March 21, 2014, 10:38am UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678 "2014-03-21T10:38:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![archii](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@archii](https://forums.unrealengine.com/u/archii)\ **Post date:** [March 21, 2014, 10:38am UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/1 "2014-03-21T10:38:42Z")
Any solution for this? ![dbgeng.jpg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/b/8/2b8699694b84abed67d3cff963f876840b151af7.jpeg) ---
**Author:** ![James\_Hopkin](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@James\_Hopkin](https://forums.unrealengine.com/u/James_Hopkin)\ **Post date:** [March 21, 2014, 12:24pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/2 "2014-03-21T12:24:29Z")
The crash reporter is failing to start up, so there are two issues: the crash causing the issue in the first place as well as the above error. If we can get the crash reporter working for you, we should also be able to help with the crash. What is your operating system? It’s possible that the dbghelp.dll we ship is too old for Windows 8.1. ---
**Author:** ![archii](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@archii](https://forums.unrealengine.com/u/archii)\ **Post date:** [March 21, 2014, 12:28pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/3 "2014-03-21T12:28:32Z")
i Have Windows 8.1 ---
**Author:** ![James\_Hopkin](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@James\_Hopkin](https://forums.unrealengine.com/u/James_Hopkin)\ **Post date:** [March 21, 2014, 12:31pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/4 "2014-03-21T12:31:31Z")
Could you do a quick test for me, please? Open up and look for dbghelp.dll in there and rename it (say to dbghelp\_.dll). Then try what you were doing again. Also, is this a problem with the launcher or the editor and does it happen straight away? ---
**Author:** ![archii](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@archii](https://forums.unrealengine.com/u/archii)\ **Post date:** [March 21, 2014, 12:36pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/5 "2014-03-21T12:36:51Z")
Rename in Engine? ---
**Author:** ![James\_Hopkin](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@James\_Hopkin](https://forums.unrealengine.com/u/James_Hopkin)\ **Post date:** [March 21, 2014, 12:43pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/6 "2014-03-21T12:43:04Z")
Oh sorry - I put the path in angle brackets and it disappeared in the comment. The path should be C:\Program Files\Unreal Engine\4.0\Engine\Binaries\Win64. ---
**Author:** ![archii](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@archii](https://forums.unrealengine.com/u/archii)\ **Post date:** [March 21, 2014, 12:46pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/7 "2014-03-21T12:46:44Z")
Ok, i try after couple hours. Thanks for answer. ---
**Author:** ![archii](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@archii](https://forums.unrealengine.com/u/archii)\ **Post date:** [March 21, 2014, 2:55pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/8 "2014-03-21T14:55:41Z")
After rename, i have now error ![ueerror.jpg](https://d3kjluh73b9h9o.cloudfront.net/original/4X/e/f/5/ef5c560ccb3f1509ae164863eeeede96c4eb78d1.jpeg) ---
**Author:** ![James\_Hopkin](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@James\_Hopkin](https://forums.unrealengine.com/u/James_Hopkin)\ **Post date:** [March 21, 2014, 3:27pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/9 "2014-03-21T15:27:04Z")
Ok, that’s what’s supposed to happen on a crash. I’ll have a look how we can fix it permanently for Windows 8.1 users - thanks for reporting the problem. As for the crash itself: did you submit a report, and did you type anything in the box? ---
**Author:** ![archii](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@archii](https://forums.unrealengine.com/u/archii)\ **Post date:** [March 21, 2014, 3:32pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/10 "2014-03-21T15:32:49Z")
Yes i report this, but did not leave anything in the box. ---
**Author:** ![James\_Hopkin](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@James\_Hopkin](https://forums.unrealengine.com/u/James_Hopkin)\ **Post date:** [March 21, 2014, 4:15pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/11 "2014-03-21T16:15:16Z")
Any extra information you can put in the box (e.g. whether it’s a start-up crash and if so how far it gets before crashing) will help us get it fixed. ---
**Author:** ![Stephen\_Ellis](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/stephen_ellis/32/1210665_2.png) [@Stephen\_Ellis](https://forums.unrealengine.com/u/Stephen_Ellis)\ **Post date:** [March 21, 2014, 4:21pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/12 "2014-03-21T16:21:50Z")
has helped you to resolve your original issue that you reported. (the CrashReportClient failure). You now have a **different** error which we need to investigate (the UE4Editor.exe crash). It would be helpful if you could please make a new post on the AnswerHub so that we can focus on addressing it. Please see the below post for information on how to report issues to us and include relevant information. [https://answers.unrealengine.com/questions/12363/how-do-i-report-a-bug.html](https://answers.unrealengine.com/questions/12363/how-do-i-report-a-bug.html) Thanks! ---
**Author:** ![metagrafox](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/metagrafox/32/980589_2.png) [@metagrafox](https://forums.unrealengine.com/u/metagrafox)\ **Post date:** [September 2, 2014, 10:48pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/13 "2014-09-02T22:48:14Z")
I’m getting that same error all the time, but at random times; just a minute ago I tried copying and pasting a Landscape Coordinate Node in the material editor, other times this morning it was when doing other things like importing a heightmap, yesterday it was just selecting an object in the viewport. It seems to happen very sporadically. 64bit Win8.1 16GB RAM R7260x ![](https://d3kjluh73b9h9o.cloudfront.net/original/3X/5/1/51a8000f0b9f80738dc5c4ad53902b85ecd0f950.png) ---
**Author:** ![James\_Hopkin](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@James\_Hopkin](https://forums.unrealengine.com/u/James_Hopkin)\ **Post date:** [September 3, 2014, 4:15pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/14 "2014-09-03T16:15:44Z")
@imeakgames: Did you try my rename suggestion above? As I understand it, the latest versions of UE4 are not installing dbghelp.dll, but you may still have it from an older version. Ultimately, something is going wrong in the editor causing it to try to fire up the crash reporter - if you can get the crash reporter running, hopefully we can find out what the underlying problems are. ---
**Author:** ![DestructDez1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@DestructDez1](https://forums.unrealengine.com/u/DestructDez1)\ **Post date:** [November 8, 2014, 7:58pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/15 "2014-11-08T19:58:35Z")
Hello, I’m having the same issue on windows 8.1 with the latest patches. The error did now start showing up till after I compiled the engine from source last night with SteamWorks SDK added. Renaming the file did suppress the error. ---
**Author:** ![Slonopotamus](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Slonopotamus](https://forums.unrealengine.com/u/Slonopotamus)\ **Post date:** [November 21, 2014, 7:44am UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/16 "2014-11-21T07:44:49Z")
> the latest versions of UE4 are not installing dbghelp.dll This is semi-incorrect. dbghelp.dll is still present in github source builds. I think it should either be updated to windows 8.1 version or totally removed so that system one is always used. So, currently CrashReportClient is broken when used from github distribution on windows 8.1 ---
**Author:** ![anonymous\_user\_b666e59e](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_b666e59e](https://forums.unrealengine.com/u/anonymous_user_b666e59e)\ **Post date:** [December 5, 2014, 11:16pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/17 "2014-12-05T23:16:05Z")
Sorry for the delay in responding to this. I have entered a report to see if we can get this issue resolved for Windows 8.1 users (UE-6363). ---
**Author:** ![Slonopotamus](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Slonopotamus](https://forums.unrealengine.com/u/Slonopotamus)\ **Post date:** [December 12, 2014, 5:20pm UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/18 "2014-12-12T17:20:04Z")
Hurray, CrashReportClient crash was finally [fixed today](https://github.com/EpicGames/UnrealEngine/commit/d79c50f75dfbc847d430cd83639db5d35ab0816b) (as suggested, by complete removal of UE copy of dbghelp.dll). Prepare for increased number of crash reports 🙂 ---
**Author:** ![YeHaike](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@YeHaike](https://forums.unrealengine.com/u/YeHaike)\ **Post date:** [June 1, 2016, 1:55am UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/19 "2016-06-01T01:55:25Z")
Hi,The game(Shipping,Win32) we packaged for Windows XP SP3 don’t work fine. It says something like “SymInitializeW could not be find int dbghelp.dll ”. ---
**Author:** ![YeHaike](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@YeHaike](https://forums.unrealengine.com/u/YeHaike)\ **Post date:** [June 1, 2016, 1:56am UTC](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678/20 "2016-06-01T01:56:02Z")
Could you help me for That. [Next page](https://forums.unrealengine.com/t/crashreportclient-exe-entry-point-not-found/277678.md?page=2)