# Crashes/ANRs on android devices (mostly samsung/android 14)

**URL:** <https://forums.unrealengine.com/t/crashes-anrs-on-android-devices-mostly-samsung-android-14/2053799>\
**Category:** Mobile\
**Tags:** samsung, Mobile, SDK, unreal-engine, crash, Android, question\
**Created:** [October 5, 2024, 2:22am UTC](https://forums.unrealengine.com/t/crashes-anrs-on-android-devices-mostly-samsung-android-14/2053799 "2024-10-05T02:22:12Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chimera\_QQ](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/chimera_qq/32/1021803_2.png) [@Chimera\_QQ](https://forums.unrealengine.com/u/Chimera_QQ)\
**Post date:** [October 5, 2024, 2:22am UTC](https://forums.unrealengine.com/t/crashes-anrs-on-android-devices-mostly-samsung-android-14/2053799/1 "2024-10-05T02:22:12Z")

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Hi guys,

I am facing couple crashes/ANRs that are happening way too often and I that would like to fix, but I don’t where to look at/what to do.

I am using Unreal Engine 5.4.4 and both google’s console and bugsplat to get information, but I have issue with my symbols (or I don’t know how to do it), meaning I am not able to see more than what is shown on the screenshots below.  
I have tried many things related to symbols upload for bugsplat etc. but nothing seemed to work, and even with dump files, I couldn’t decipher the issue. Anyway.

I have the following:

- One crash happening only on Samsung devices with Android 14

![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/a/1/b/a1bac9152180245b8cc3186a6737d64e2ebbd774.png)

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/f/e/3/fe334890d1447999ac97723675977f0f69ce02ea.png)

- Many ANRs/crash for which I have no clue at all and which don’t seem related to devices/sdk versions.

**First one**

![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/0/9/e/09efd7147802f25bc73994cea6bcd8d65f8bc285.png)

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/a/2/2a2a5027eceb38db756a2b6bb8049636252f5c85.png)

**Second one**

![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/4/5/d/45dcab46c62021fba6689b406df429560c664466.png)

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/6/a/1/6a10a899eca8f3e4f9dadf0276e416bb24d32efe.png)

**Third one**

![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/e/9/5/e95b802c5f3b0cda10523bc75cde8137f08459f4.png)

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/b/f/6/bf6e264957e859c133e78f0a707b8675dfabcbf2.png)

If anyone has an idea or advice, that would be greatly appreciated!

Thanks in advance 😊

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<div class="post-metadata">

**Author:** ![Chimera\_QQ](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/chimera_qq/32/1021803_2.png) [@Chimera\_QQ](https://forums.unrealengine.com/u/Chimera_QQ)\
**Post date:** [October 7, 2024, 1:23pm UTC](https://forums.unrealengine.com/t/crashes-anrs-on-android-devices-mostly-samsung-android-14/2053799/2 "2024-10-07T13:23:49Z")

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In case it can help, I managed to get logs using TestLab from Firebase.  
I am not sure it can be of any use but well… I am lost.

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/9/2/e/92e87414e8617763ac08bfe2af6b7b770e27ba59.png)