# Crash Games ONLY on devices samsung at 4.20

**URL:** <https://forums.unrealengine.com/t/crash-games-only-on-devices-samsung-at-4-20/434265>\
**Category:** Mobile\
**Tags:** samsung, unreal-engine, Android, UE4, question\
**Created:** [September 22, 2018, 8:06am UTC](https://forums.unrealengine.com/t/crash-games-only-on-devices-samsung-at-4-20/434265 "2018-09-22T08:06:21Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JohannHirsch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@JohannHirsch](https://forums.unrealengine.com/u/JohannHirsch)\
**Post date:** [September 22, 2018, 8:06am UTC](https://forums.unrealengine.com/t/crash-games-only-on-devices-samsung-at-4-20/434265/1 "2018-09-22T08:06:21Z")

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Hi there. My release game after the upgrade to the engine 4.20.3 on Android, the players on the devices Samsung ONLY began to emerge crash at the start of the game, in particular after the intro video. What is the problem? We no longer know what to do, we have tried everything.

Help, Epic Games!

Link to the game: [https://play.google.com/store/apps/details?id=com.GB.TRAILCLIMB](https://play.google.com/store/apps/details?id=com.GB.TRAILCLIMB)

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**Author:** ![JohannHirsch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@JohannHirsch](https://forums.unrealengine.com/u/JohannHirsch)\
**Post date:** [September 22, 2018, 8:08am UTC](https://forums.unrealengine.com/t/crash-games-only-on-devices-samsung-at-4-20/434265/2 "2018-09-22T08:08:17Z")

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At 4.18 there was a similar problem, but there was no departure, and there was just a black screen after the intro video. Those. the map does not have time to load, we did the debugging. Sometimes, it helped to minimize the game and deploy it on a black screen, and the game was further downloaded.

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**Author:** ![Jeff\_A](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Jeff\_A](https://forums.unrealengine.com/u/Jeff_A)\
**Post date:** [September 24, 2018, 7:44pm UTC](https://forums.unrealengine.com/t/crash-games-only-on-devices-samsung-at-4-20/434265/3 "2018-09-24T19:44:33Z")

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Hello,

We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

[https://epicsupport.force.com/unrealengine/s/](https://epicsupport.force.com/unrealengine/s/)

Thanks