Getting Unreal Engine 4 Crash Report after UN and PW entered.
Game Launcher was installed with EpicGamesLauncherInstaller-2.8.1-2803904.msi
Haven’t been able to get past the user name and password.
Report has MachineID but the EpicAccountid is blank.
Then has:
“You do not have any debugging symbols required to display the callstack for this crash.”
Submitted log files through the crash report but have attached as well.
Hello turkstur,
After looking through your logs, the error appears to be an error with your DirectX install. Could you please attach your dxdiag and your debug logs? Steps to get this information can be found here.
Looked over the dxdiag and one thing I noticed (not sure if it matters) is that I am running X3 GTX680 SLI and the log only shows one.
Hello turkstur,
I apologize for the delayed response. We have pushed out a new version of the launcher. Could you please uninstall your current version then reinstall from the latest msi available on the website. If this does not work, please send me the installer logs and launcher logs from the new install.
Also, are you running any proxy or network monitoring software of any sort?
Hello turkstur,
Any update?
Hello turkstur,
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.
If you need anything else, feel free to ask.