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Character slowly sinking trough animated movable mashes, platforms elevators etc....

My character slowly sinking trough animated mashes such as animated elevators or platforms. The higher the platform goes the more my character sinks trough it right up to the knees.
How can I make my character stand on it without sinking right in to the actual movable object. I believe these is a common computing problem but what is the actual settings that needs to be set
in order to FIX these annoying problem? One thing I notice that in some levels these doesn’t happen while playing level on PC but once I try it out on mobile then the problem occurs. Thank you…