# case #25633227 - website for Brand Settings approval

**URL:** <https://forums.unrealengine.com/t/case-25633227-website-for-brand-settings-approval/2735448>\
**Category:** Onboarding\
**Tags:** epic-games-store, question\
**Created:** [July 13, 2026, 3:19pm UTC](https://forums.unrealengine.com/t/case-25633227-website-for-brand-settings-approval/2735448 "2026-07-13T15:19:02Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![eldany.uy](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/eldany.uy/32/821920_2.png) [@eldany.uy](https://forums.unrealengine.com/u/eldany.uy)\
**Post date:** [July 13, 2026, 3:19pm UTC](https://forums.unrealengine.com/t/case-25633227-website-for-brand-settings-approval/2735448/1 "2026-07-13T15:19:02Z")

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I opened this ticket 7/2/2026 12:13 PM

that is 11 days ago.

I understand it’s summer but do I should still waiting for support or just consider this ticket lost in the void and reopen a new one?

Thanks