# case #25633227 15 days with no reply and counting

**URL:** <https://forums.unrealengine.com/t/case-25633227-15-days-with-no-reply-and-counting/2736437>\
**Category:** Distribution\
**Tags:** epic-games-store, question\
**Created:** [July 17, 2026, 3:14pm UTC](https://forums.unrealengine.com/t/case-25633227-15-days-with-no-reply-and-counting/2736437 "2026-07-17T15:14:18Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![eldany.uy](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/eldany.uy/32/821920_2.png) [@eldany.uy](https://forums.unrealengine.com/u/eldany.uy)\
**Post date:** [July 17, 2026, 3:14pm UTC](https://forums.unrealengine.com/t/case-25633227-15-days-with-no-reply-and-counting/2736437/1 "2026-07-17T15:14:18Z")

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> [@case #25633227 - website for Brand Settings approval](https://forums.unrealengine.com/t/case-25633227-website-for-brand-settings-approval/2735448):
>
> I opened this ticket 7/2/2026 12:13 PM that is 11 days ago. I understand it’s summer but do I should still waiting for support or just consider this ticket lost in the void and reopen a new one? Thanks

15 days.

I want to resolve this case to continue the onboarding process for my my game in the epic store and after 2 weeks from a stuck from Epic side because they say my official domain page does not show enough publisher/application information wich is not true. Please someone review this case as soon as possible.

Thanks.