# Can't purchase from marketplace?

**URL:** <https://forums.unrealengine.com/t/cant-purchase-from-marketplace/307569>\
**Category:** Programming & Scripting\
**Tags:** unreal-engine\
**Created:** [February 20, 2015, 9:22pm UTC](https://forums.unrealengine.com/t/cant-purchase-from-marketplace/307569 "2015-02-20T21:22:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![akbriant\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@akbriant\_1](https://forums.unrealengine.com/u/akbriant_1)\
**Post date:** [February 20, 2015, 9:22pm UTC](https://forums.unrealengine.com/t/cant-purchase-from-marketplace/307569/1 "2015-02-20T21:22:54Z")

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I want to buy the “Urban city pack by polypixel” kit (85$)= ksh 8,057, but it always gives an error. I have subscription and I am trying to buy with the same card(mastercard). Always gives me an error: “error code: E80-3230-0”. Could the problem be my own bank account? Cause i actually have an access amount.Thanks for help! 😉

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [February 23, 2015, 8:12pm UTC](https://forums.unrealengine.com/t/cant-purchase-from-marketplace/307569/2 "2015-02-23T20:12:03Z")

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Hi akbriant,

Take a look at the troubleshooting steps in the “Unable to Download Content” section linked below. Let us know if anything works for you or not.

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>
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**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\
**Post date:** [February 24, 2015, 5:37pm UTC](https://forums.unrealengine.com/t/cant-purchase-from-marketplace/307569/3 "2015-02-24T17:37:39Z")

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Hi Akbriant,  
Are you absolutely sure you’re paying with credit card? Do you you have a paypal set as your default payment?

-Max B.

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [March 2, 2015, 8:43pm UTC](https://forums.unrealengine.com/t/cant-purchase-from-marketplace/307569/4 "2015-03-02T20:43:50Z")

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Hi akbriant,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please respond to Maximusdb3 above.

Cheers,

TJ