# Can't login to eos help site (issue fixed)

**URL:** <https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695>\
**Category:** Onboarding\
**Tags:** epic-games-store, EOS\
**Created:** [May 28, 2025, 4:52pm UTC](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695 "2025-05-28T16:52:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![BlueMew](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@BlueMew](https://forums.unrealengine.com/u/BlueMew)\
**Post date:** [May 28, 2025, 4:52pm UTC](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695/1 "2025-05-28T16:52:57Z")

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So i am not able to login to the eos help forums  
[https://eoshelp.epicgames.com/s/?language=en\_US](https://eoshelp.epicgames.com/s/?language=en_US)  
when i try to use this link and login it gives me a error like this

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/d/c/3/dc34415bfb7d361ac4f69dee9dd53085130fe2a7.png)  
thanks in advance

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**Author:** ![BlueMew](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@BlueMew](https://forums.unrealengine.com/u/BlueMew)\
**Post date:** [May 28, 2025, 4:57pm UTC](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695/2 "2025-05-28T16:57:32Z")

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update i fixed the issue on my own thanks tho

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<div class="post-metadata">

**Author:** ![BriteJam](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/britejam/32/1212814_2.png) [@BriteJam](https://forums.unrealengine.com/u/BriteJam)\
**Post date:** [September 20, 2025, 4:50pm UTC](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695/3 "2025-09-20T16:50:56Z")

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Hey there @BlueMew,

We’re sorry to hear you ran into an issue when trying to submit a private case. We are glad to see you were able to fix this on your own. Out of curiosity, could you let us know how you were able to fix your issue to help us gather input on how to troubleshoot this in the future?

Thanks!!

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**Author:** ![jiwonyu1120](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jiwonyu1120](https://forums.unrealengine.com/u/jiwonyu1120)\
**Post date:** [April 8, 2026, 4:01am UTC](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695/4 "2026-04-08T04:01:02Z")

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Hello. How did you fix the issue?  
I am having the same error from eos help site  
and cannot access to my private discussion