# Cant log in

**URL:** <https://forums.unrealengine.com/t/cant-log-in/2590359>\
**Category:** Onboarding\
**Tags:** epic-games-store\
**Created:** [July 4, 2025, 2:45pm UTC](https://forums.unrealengine.com/t/cant-log-in/2590359 "2025-07-04T14:45:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Deadlyo0](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Deadlyo0](https://forums.unrealengine.com/u/Deadlyo0)\
**Post date:** [July 4, 2025, 2:45pm UTC](https://forums.unrealengine.com/t/cant-log-in/2590359/1 "2025-07-04T14:45:05Z")

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I have been unable to log in for a long time.  
After entering my email address and password, I have to log in again.  
Simply after clicking login, it does not log me in to the FAB site

Windows 11  
Browser: OperaGX

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<div class="post-metadata">

**Author:** ![Deadlyo0](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Deadlyo0](https://forums.unrealengine.com/u/Deadlyo0)\
**Post date:** [July 4, 2025, 2:58pm UTC](https://forums.unrealengine.com/t/cant-log-in/2590359/2 "2025-07-04T14:58:12Z")

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How it look:

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<div class="post-metadata">

**Author:** ![gjohn167](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/gjohn167/32/1215834_2.png) [@gjohn167](https://forums.unrealengine.com/u/gjohn167)\
**Post date:** [July 15, 2025, 2:52pm UTC](https://forums.unrealengine.com/t/cant-log-in/2590359/3 "2025-07-15T14:52:17Z")

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Hello,

Thank you for reaching out for support! I understand that you’re getting a looping login screen when you try to log in on the FAB website. I’m happy to help with this!

To resolve this issue, I want to recommend some browser-based troubleshooting steps:

- Clear Cache/Cookies
- Use an incognito/private window, if available
- Try an alternate browser (Chrome, Firefox, etc.)

If you’ve already tried these steps and the issue persists, I want to recommend [making a private support case here.](https://eoshelp.epicgames.com/s/?language=en_US) We’ll be happy to assist you further!

I hope this information is helpful, let us know if it works for you or if you have any additional questions!