# Cant install epic launcher, there is a problem with the graphicscard **URL:** \ **Category:** World Creation\ **Tags:** unreal-engine, question\ **Created:** [July 1, 2015, 7:11pm UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730 "2015-07-01T19:11:41Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![vans91\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@vans91\_1](https://forums.unrealengine.com/u/vans91_1)\ **Post date:** [July 1, 2015, 7:11pm UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730/1 "2015-07-01T19:11:41Z")
hey there, I used a netbook with an integrated graphicscard and 2GB Ram upgraded. Now I bought a PC with quad core 3.8 GHZ, 8GB DDR3 Ram and an integrated graphicscard with 4GB HyperM (ATI HD7660D). I know its not a very good PC, but it is alot better what my netbook is. So I am wondering why I cant even install the Epic launcher at it keeps telling me there is a problem. I can use steam, unity and some game makers, with no problem. Even play newer games in low to mid resolution. ---
**Author:** ![anonymous\_user\_6e7b421a](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_6e7b421a](https://forums.unrealengine.com/u/anonymous_user_6e7b421a)\ **Post date:** [July 1, 2015, 7:23pm UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730/2 "2015-07-01T19:23:41Z")
Hey Vans91, Would you mind navigating to our Launcher Troubleshooting Guide and taking a look at the section for launcher install issues? There are suggestions within the guide that will potentially resolve your issue. **Troubleshooting Launcher** > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from... This will also link you to our Wiki, Documentation, and other helpful sites when you get up and running in the editor. These are great resources for learning and troubleshooting issues you might have. Cheers, ---
**Author:** ![vans91\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@vans91\_1](https://forums.unrealengine.com/u/vans91_1)\ **Post date:** [July 1, 2015, 7:40pm UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730/3 "2015-07-01T19:40:52Z")
Unfortunetly I already tried all of these, even with -OpenGL and so on it wont start. Or install ---
**Author:** ![anonymous\_user\_6e7b421a](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_6e7b421a](https://forums.unrealengine.com/u/anonymous_user_6e7b421a)\ **Post date:** [July 1, 2015, 8:01pm UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730/4 "2015-07-01T20:01:42Z")
No problem. Thank you for taking a look and responding. I am going to loop in some more support to take a look at your issue. Let us know if you manage to get it working. ---
**Author:** ![anonymous\_user\_0837b42c1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_0837b42c1](https://forums.unrealengine.com/u/anonymous_user_0837b42c1)\ **Post date:** [July 7, 2015, 3:26am UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730/5 "2015-07-07T03:26:31Z")
> “So I am wondering why I cant even install the Epic launcher at it keeps telling me there is a problem.” Do have any additional info about the message you are getting? Perhaps a screenshot or debug logs? ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [July 13, 2015, 5:59pm UTC](https://forums.unrealengine.com/t/cant-install-epic-launcher-there-is-a-problem-with-the-graphicscard/323730/6 "2015-07-13T17:59:50Z")
Hi vans91, We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that 0xDEADBEEF mentioned above. Then post back here with the requested info. Cheers, TJ