# Can't download engine through Epic Launcher **URL:** \ **Category:** Getting Started & Setup\ **Tags:** launcher, unreal-engine, question\ **Created:** [May 16, 2015, 12:59am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782 "2015-05-16T00:59:45Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [May 16, 2015, 12:59am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/1 "2015-05-16T00:59:45Z")
I’ve been having this issue for a long time now, only on one computer. I’m using the latest version of the Launcher. I’ve read this page and tried the suggestions which hasn’t helped: > **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)** > > After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — ue4community.wiki! You will be able to find content from the official... Firstly when I try log in, I often (but not always) get a message saying “Error! Did not get a response. Are you connected to the internet?” I click OK, and try again, usually it works fine the second time and I can log in. After this I click install under the engine version and I get the error message “Unable to download Unreal Engine. We’re unable to download this item right now. Please try again later.” The button to add an engine version is greyed out and can’t be clicked. Though I appear to be logged in. I’ve attached my DXdiag and launcher logs ![42902-screenshot_7.png](https://d3kjluh73b9h9o.cloudfront.net/original/4X/5/8/d/58df62f26b0cbc77d220a8628c140b7b2d797bbd.png) [link text][1] ---
**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\ **Post date:** [May 18, 2015, 12:55pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/2 "2015-05-18T12:55:28Z")
Hi Mosel3y, This seems like this could have been something on our side. Could you try installing again and let me know what results you get? ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [May 18, 2015, 6:02pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/3 "2015-05-18T18:02:51Z")
Hi, thanks, but I just tried again and am getting the same result as before 😕 EDIT: attached new log from latest attempt, if it helps: link text ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [May 18, 2015, 6:46pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/4 "2015-05-18T18:46:40Z")
Hi Mosel3y, I’m looking through you log now, can you confirm that you are not behind a proxy? -Max B. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [May 18, 2015, 6:49pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/5 "2015-05-18T18:49:55Z")
Hi, I’m not behind a proxy, no. The test linked on the trouble shooting page also says I am not. ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [May 20, 2015, 7:41pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/6 "2015-05-20T19:41:29Z")
Hi Mosel3y, I can see from your logs that you’re using the command line argument -http=wininet. I assume you’ve tried this after having problems without it. Please can you let me have logs from running without that? Also, can you tell me what you see in your browser if you go to [https://account-public-service-prod03.ol.epicgames.com/account/api/version](https://account-public-service-prod03.ol.epicgames.com/account/api/version). Thanks Richard. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [May 20, 2015, 8:45pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/7 "2015-05-20T20:45:07Z")
Hey, thanks everyone for all the help, I ran again without that, here are the logs link text I clicked your link and I see: { “errorCode” : “errors.com.epicgames.common.not\_found”, “errorMessage” : “Sorry the resource you were trying to find could not be found”, “numericErrorCode” : 1004, “originatingService” : “account” } ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [May 21, 2015, 9:09am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/8 "2015-05-21T09:09:10Z")
Uh, sorry. AnswerHub has added dot to the end of my link. It should be [https://account-public-service-prod03.ol.epicgames.com/account/api/version](https://account-public-service-prod03.ol.epicgames.com/account/api/version) I’ve taken a look at your new log, thank you for that. It _looks_ like there’s a timeout at some point and the system is retrying the connection. It seem like the launcher was closed during that retry. Sorry to be a pain, but can you rerun the launcher with debug logging and leave it for ten minutes or so before closing and send us the new log. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [May 21, 2015, 10:02pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/9 "2015-05-21T22:02:08Z")
It says: { “app” : “account”, “moduleName” : “Epic-Account-PublicService”, “branch” : “Release”, “buildDate” : “2015-04-30T02:23:37.597Z”, “serverDate” : “2015-05-21T22:00:53.574Z”, “build” : “91”, “cln” : “2531218”, “overridePropertiesVersion” : “$Revision: #83 $”, “version” : “1.20” } I left the launcher open for about 20 minutes, and here’s the log link text ---
**Author:** ![Sam.Zamani](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Sam.Zamani](https://forums.unrealengine.com/u/Sam.Zamani)\ **Post date:** [June 4, 2015, 3:30pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/10 "2015-06-04T15:30:13Z")
We’re seeing some oddness in your logs. Some of the server requests are going through but some aren’t. What does your network setup look like? Do you have a router between your modem and your LAN? If so, would it be possible for you to try connecting your PC directly to the modem and see if you see these same issues? We suspect there might be a firewall setting that could be throttling some of our server requests. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [June 8, 2015, 5:44pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/11 "2015-06-08T17:44:57Z")
Hi, sorry for the delay. I’m connected directly to the modem already, My modem has firewall settings but I’ve disabled that and it makes no difference ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [June 9, 2015, 9:00am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/12 "2015-06-09T09:00:26Z")
OK, are you able to test temporarily on a different network (ideally a different ISP) so we can work out whether it’s a problem with your PC in general, or specifically with your network setup? I realise this may be difficult to arrange, but it could be helpful. E.g. tethering through your cellphone if that’s included in your plan without additional costs, or using an alternative WiFi network you may have access to. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [June 9, 2015, 7:09pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/13 "2015-06-09T19:09:18Z")
Just now I tried using my cellphone’s data and it worked… (obviously I can’t download the entire engine that way though). What could this mean? ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [June 10, 2015, 10:06am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/14 "2015-06-10T10:06:40Z")
Thanks for trying this. So, it means that it’s either the network settings on your machine for the original network you tried, or it’s a network configuration or ISP problem. I’m going to talk to a few more people here and see if I can come up with some suggestions. The way that just some of your requests are failing is really odd. ---
**Author:** ![NathanAlard](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@NathanAlard](https://forums.unrealengine.com/u/NathanAlard)\ **Post date:** [June 14, 2015, 4:02pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/15 "2015-06-14T16:02:18Z")
Hi Yeurich, Im unfortunately having the same issue. ☹ ---
**Author:** ![\_Epic\_Maximusdb3\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_Epic\_Maximusdb3\_1](https://forums.unrealengine.com/u/_Epic_Maximusdb3_1)\ **Post date:** [June 18, 2015, 9:18pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/16 "2015-06-18T21:18:18Z")
Hi all, Can you tell us what ISP you’re using? How are you accessing your network? Have you experienced any other network issues? -Max B. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [June 19, 2015, 9:25am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/17 "2015-06-19T09:25:30Z")
My ISP is UPC Ireland. It’s cable internet, I’m connected to the modem through Ethernet. I’ve not had any other issues that I can think of ---
**Author:** ![Y3urch](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Y3urch](https://forums.unrealengine.com/u/Y3urch)\ **Post date:** [June 19, 2015, 10:45am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/18 "2015-06-19T10:45:14Z")
Really sorry that it’s taking us so long to get to the bottom of this. We think it as a problem with either: - your ISP - your router’s settings - the network settings on your PC for the specific connection to your own network (the phone test ruled out a general PC problem) Things we’ve though of which could help narrow this down: 1. Change from connecting via wired Ethernet to WiFi. We believe this will create a separate network config on your PC. If that works, we rule out your ISP as being part of the problem, but it could still be your router’s config of wifi vs wired connections. 2. Borrow a router and try that in place of your own. If this works, then we know it’s something to do with the configuration on your own router. ---
**Author:** ![NathanAlard](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@NathanAlard](https://forums.unrealengine.com/u/NathanAlard)\ **Post date:** [June 19, 2015, 11:00am UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/19 "2015-06-19T11:00:11Z")
Hi, ISP Telkom(South Africa), I’ve tried at work through a proxy, at home via Ethernet and WIFI, unfortunately unsuccessful each time. I’ve no other issues with home network. Tried setting up Unity as well got a similar issue using work proxy & home WIFI, but worked with home Ethernet. Thanks. ---
**Author:** ![Mosel3y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Mosel3y](https://forums.unrealengine.com/u/Mosel3y)\ **Post date:** [June 21, 2015, 4:38pm UTC](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782/20 "2015-06-21T16:38:10Z")
Hi, no problem. I connected through WiFi and I’m getting the same problem still. I don’t have another router or access to one right now. Also, I don’t know what this means in terms of the issue, but I tried connecting to the internet through a VPN service and I was able to successfully download the engine through the launcher. Would that point more to it being a problem with my ISP? [Next page](https://forums.unrealengine.com/t/cant-download-engine-through-epic-launcher/318782.md?page=2)