# Can't create a private case (Error 404) **URL:** \ **Category:** Onboarding\ **Tags:** unreal-engine, epic-games-store, bug-report, question\ **Created:** [April 28, 2025, 1:30pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786 "2025-04-28T13:30:00Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![xJackpie](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@xJackpie](https://forums.unrealengine.com/u/xJackpie)\ **Post date:** [April 28, 2025, 1:30pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/1 "2025-04-28T13:30:01Z")
Hello, I’ve been trying to contact Dev Portal Support with questions about releasing my game. However, every time I try to find help, I’m directed to open a private case through the EOS portal. The problem is that I cannot log into the EOS portal — I keep getting a 404 error whenever I try to access it. ---
**Author:** ![BriteJam](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/britejam/32/1212814_2.png) [@BriteJam](https://forums.unrealengine.com/u/BriteJam)\ **Post date:** [May 6, 2025, 9:20pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/2 "2025-05-06T21:20:05Z")
Hey there @xJackpie , We’re sorry to hear you are having trouble creating a private case. We are investigating this issue and will hopefully have a solution for you as soon as possible. We will update you soon! ---
**Author:** ![SebBergy2.0](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/sebbergy2.0/32/1214708_2.png) [@SebBergy2.0](https://forums.unrealengine.com/u/SebBergy2.0)\ **Post date:** [May 7, 2025, 3:17pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/3 "2025-05-07T15:17:06Z")
Hello, we can see you were able to log in to create a private case. The root cause here was a conflict with your DisplayName. There was already another account in our EOSHelp support platform with the same DisplayName as the Epic Games account you tried to create a case with. It may have be an EOSHelp account you had previously created by logging into EOSHelp with a different Epic Games account that had the same DisplayName. ---
**Author:** ![basedotp](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@basedotp](https://forums.unrealengine.com/u/basedotp)\ **Post date:** [October 7, 2025, 9:20pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/4 "2025-10-07T21:20:52Z")
I’m also getting a 404 when trying to submit a case to Dev Portal Support. I’ve been trying to get my new game past the Tax Identity stage since August 24. ---
**Author:** ![vanlacke](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@vanlacke](https://forums.unrealengine.com/u/vanlacke)\ **Post date:** [January 28, 2026, 10:54pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/5 "2026-01-28T22:54:31Z")
Did you ever resolve? Having same issue. ---
**Author:** ![GenericNickname7](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@GenericNickname7](https://forums.unrealengine.com/u/GenericNickname7)\ **Post date:** [February 12, 2026, 7:54am UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/6 "2026-02-12T07:54:52Z")
Hey there, I am also having this issue, can you please help? ---
**Author:** ![GenericNickname7](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@GenericNickname7](https://forums.unrealengine.com/u/GenericNickname7)\ **Post date:** [February 17, 2026, 3:25pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/7 "2026-02-17T15:25:24Z")
Hey there, I am also having this issue, can you please help? ---
**Author:** ![TrySpire](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TrySpire](https://forums.unrealengine.com/u/TrySpire)\ **Post date:** [June 11, 2026, 1:01am UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/8 "2026-06-11T01:01:13Z")
Hi, we are also unable to create a private case Error 404, can someone please assist. ---
**Author:** ![TrySpire](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@TrySpire](https://forums.unrealengine.com/u/TrySpire)\ **Post date:** [June 11, 2026, 1:01am UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/9 "2026-06-11T01:01:36Z")
I am also unable to create a private case (Error 404) can someone please assist ---
**Author:** ![BriteJam](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/britejam/32/1212814_2.png) [@BriteJam](https://forums.unrealengine.com/u/BriteJam)\ **Post date:** [June 22, 2026, 5:00pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786/10 "2026-06-22T17:00:38Z")
Hey there @TrySpire , I’m sorry to hear you are also having issues creating a case. After some internal investigation, we have resolved this issue. Could you create a[private case](https://eoshelp.epicgames.com/s/?language=en_US) now and update us in this thread once your issue is resolved? Thanks, J