# Cannot load into fortnite creative **URL:** \ **Category:** Issues and Bug Reporting\ **Tags:** fortnite-creative, crash, bug-report, fortnite\ **Created:** [October 18, 2024, 1:00am UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512 "2024-10-18T01:00:53Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![yeDUXINI7Y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@yeDUXINI7Y](https://forums.unrealengine.com/u/yeDUXINI7Y)\ **Post date:** [October 18, 2024, 1:00am UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/1 "2024-10-18T01:00:53Z")
### Summary When i ready up for fortnite creative, i get an aganizingly long loading screen only for my game to crash. Before, i used to have a bug where i would get a screen in the creative hub, but my player wasnt loaded in, and i was unable to move and after a while i would get sent back to lobby. I have had this bug since chapter 5 season 2, and i have tried to address this error on X MULTIPLE times, but have not gotten help with this situation. i have also tried in the discord, but still have not recieved help. ### Please select what you are reporting on: Creative ### What Type of Bug are you experiencing? Matchmaking ### Steps to Reproduce no idea because its only a problem for me ### Expected Result game crash ### Observed Result game crash ### Platform(s) xbox ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [October 18, 2024, 3:47am UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/2 "2024-10-18T03:47:14Z")
hi @yeDUXINI7Y , This is a known problem and the solution is probably here To clear the cache on an Xbox One, you can try these steps: 1. Turn off the Xbox One by pressing and holding the Xbox button on the console for about 10 seconds 2. Unplug the power cable from the console 3. Wait at least 10 seconds 4. Press the Xbox button on the console 4–5 times to drain the battery 5. Plug the power cable back into the console 6. Wait for the light on the power brick to change from white to orange 7. Press the Xbox button on the console to turn it on Clearing the cache removes temporary files and data from the console, allowing for a fresh set to be downloaded and stored. This can help resolve issues like freezing or crashing games. This comes from the Epic Support article [How do I clear my Xbox Series S|X cache? - Fortnite Support (epicgames.com)](https://www.epicgames.com/help/en-US/c-Category_Fortnite/c-Fortnite_TechnicalSupport/how-do-i-clear-my-xbox-series-s-x-cache-a000086947) This is a collaborative post about the Xbox One problems [(solved Xbox One) Creative Hub Bug (ITS BACK/PLS READ) - General / Issues](https://forums.unrealengine.com/t/creative-hub-bug-its-back-pls-read/2056528/13) ---
**Author:** ![yeDUXINI7Y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@yeDUXINI7Y](https://forums.unrealengine.com/u/yeDUXINI7Y)\ **Post date:** [October 19, 2024, 4:29am UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/3 "2024-10-19T04:29:29Z")
i’ve tried to reset my cache but my game still crashes while trying to load into creative ---
**Author:** ![Jimbohalo10](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/jimbohalo10/32/961440_2.png) [@Jimbohalo10](https://forums.unrealengine.com/u/Jimbohalo10)\ **Post date:** [October 21, 2024, 4:38pm UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/4 "2024-10-21T16:38:36Z")
hi @yeDUXINI7Y , There is a new post about clearing the XBOX One Fortnite Cache in pictures [Xbox One - Clearing Fornite Reserved Cache](https://forums.unrealengine.com/t/creative-hub-bug-its-back-pls-read/2056528/15) ---
**Author:** ![yeDUXINI7Y](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@yeDUXINI7Y](https://forums.unrealengine.com/u/yeDUXINI7Y)\ **Post date:** [October 24, 2024, 1:01am UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/5 "2024-10-24T01:01:40Z")
i have now also tried this, but still my game continues to crash while attempting to load into creative ---
**Author:** ![\_s\_A1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@\_s\_A1](https://forums.unrealengine.com/u/_s_A1)\ **Post date:** [December 13, 2024, 2:18pm UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/6 "2024-12-13T14:18:10Z")
Hi @yeDUXINI7Y, did u ever find a solution? I am having the same problem but on pc. I have tried Uninstalling and reinstalling, clearing the cache, resetting my internet and ethernet, hard shutting down my pc and repairing my easy anti cheat and still nothing is working. ---
**Author:** ![Bora\_Turkiye](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Bora\_Turkiye](https://forums.unrealengine.com/u/Bora_Turkiye)\ **Post date:** [December 16, 2024, 5:36pm UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/7 "2024-12-16T17:36:00Z")
ı have same problem to on pc please help ) ---
**Author:** ![Tapix\_is\_black](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Tapix\_is\_black](https://forums.unrealengine.com/u/Tapix_is_black)\ **Post date:** [December 30, 2024, 6:31pm UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/8 "2024-12-30T18:31:27Z")
@Bora_Turkiye did u fixed it? ---
**Author:** ![MimiKeegz778](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@MimiKeegz778](https://forums.unrealengine.com/u/MimiKeegz778)\ **Post date:** [January 7, 2025, 10:37pm UTC](https://forums.unrealengine.com/t/cannot-load-into-fortnite-creative/2073512/9 "2025-01-07T22:37:40Z")
i can play battle royale but not creative maps idk why