# Cannot access to my ticket

**URL:** <https://forums.unrealengine.com/t/cannot-access-to-my-ticket/2713559>\
**Category:** Onboarding\
**Tags:** unreal-engine, question\
**Created:** [April 10, 2026, 4:54am UTC](https://forums.unrealengine.com/t/cannot-access-to-my-ticket/2713559 "2026-04-10T04:54:44Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jiwonyu1120](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jiwonyu1120](https://forums.unrealengine.com/u/jiwonyu1120)\
**Post date:** [April 10, 2026, 4:54am UTC](https://forums.unrealengine.com/t/cannot-access-to-my-ticket/2713559/1 "2026-04-10T04:54:45Z")

</div>

Hello

I am currently unable to access my existing support ticket due to login/SSO issue.

I got a mail notifying that I got a reply to my ticket but when I clicked ‘see my ticket‘ button from the mail, I was led to unavailable site ( [https://communityportal.epicgames.com/s/unavailable](https://communityportal.epicgames.com/s/unavailable))

I have already tried the following troubleshooting steps:

- Cleared browser cookies and cache

- Attempted login using a different browser

- Used incognito/private browsing mode

- Accessed the EOS Help page directly via the Dev Portal

When accessing via the Dev Portal, I am already logged in to the portal,  
but upon entering the EOS Help site, the login session appears to be lost and I am prompted to log in again.

Despite these attempts, I consistently encounter the following error:  
“PORTAL\_USER\_ALREADY\_EXISTS\_FOR\_CONTACT” and redirected to to the unavailable site ( [https://communityportal.epicgames.com/s/unavailable](https://communityportal.epicgames.com/s/unavailable))

Could you please assist in resolving this issue or provide access to my existing case?

Thank you.