# Can’t use EOSHelp Website

**URL:** <https://forums.unrealengine.com/t/can-t-use-eoshelp-website/2699221>\
**Category:** Onboarding\
**Tags:** unreal-engine, question\
**Created:** [February 12, 2026, 7:57am UTC](https://forums.unrealengine.com/t/can-t-use-eoshelp-website/2699221 "2026-02-12T07:57:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![GenericNickname7](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@GenericNickname7](https://forums.unrealengine.com/u/GenericNickname7)\
**Post date:** [February 12, 2026, 7:57am UTC](https://forums.unrealengine.com/t/can-t-use-eoshelp-website/2699221/1 "2026-02-12T07:57:59Z")

</div>

Whenever I try to create a “private case” - I get a 404 page not found

 ![image](https://d3kjluh73b9h9o.cloudfront.net/original/4X/f/1/0/f105bcf2024faafded2c187649a1812c8850d6ed.png)