Today I downloaded the Ue4 Engine on the PC of a friend with his own account. As we wanted to launch the application it showed us the message: “Unreal Engine could not be started. Check your installation.” with the Code “LS-0013”. Now i tried to completly remove the program. Nothing. I was following the steps on the support page but: It was still not working! When I wrote to the support they sent me the same message as on the support page. Now Im here to ask for your help.
Thanks in advanced.
Video that showas the problem: