# Can not access my account

**URL:** <https://forums.unrealengine.com/t/can-not-access-my-account/299887>\
**Category:** Community & Industry Discussion\
**Tags:** account, billing, unreal-engine, question\
**Created:** [November 26, 2014, 4:28am UTC](https://forums.unrealengine.com/t/can-not-access-my-account/299887 "2014-11-26T04:28:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jackal13\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@jackal13\_1](https://forums.unrealengine.com/u/jackal13_1)\
**Post date:** [November 26, 2014, 4:28am UTC](https://forums.unrealengine.com/t/can-not-access-my-account/299887/1 "2014-11-26T04:28:56Z")

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I need a number to call support does any one have one? I sent 4 emails for assistance now. Its been a week now and i cant access my account so i just paid for nothing. Sorry to say if this goes on i will have to open a dispute.

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**Author:** ![Grant\_Wei\_1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Grant\_Wei\_1](https://forums.unrealengine.com/u/Grant_Wei_1)\
**Post date:** [November 26, 2014, 4:34am UTC](https://forums.unrealengine.com/t/can-not-access-my-account/299887/2 "2014-11-26T04:34:22Z")

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Hey Jackal13, I don’t actually see any requests from you. I will send an email to you personally tomorrow to get things moving.