bug/bluescreen/crash-unreal engine

Community Community & Industry Discussion
1

  • Unreal engine crashes, with various blue screen or sometimes just crashes.

  • It only crashes when using unreal engine.

  • It’s fine with 3ds max, rhino, vray etc.

  • conditions while running unreal : avast turned off, malwarebytes turned off.

  • my computer spec:
    window 10 64bit
    system model : GT 70 2PC
    Ram :32g
    Processor : Intel core i7-4810MQ CPU/ 2.8GHz (8CPU)
    Direct X version : 12
    Graphic :
    Intel HD graphic 4600
    Nvidia Geforce GTX 870M (unreal is set with this)/ total memory : 22451

Steps I did

checked Ram memory card (window memory diagnotic) -> I have 2 ram -> checked one by one -> no problem
checked Anti virus -> no problem
checked sfc/scannow -> no problem
chekced dism/online/local-… restorehealth -> no problem

reinstalled “window” -> choosing “keep my file” option.
reinstalled unreal, visual studio

It still crashes.

please shoot me an email or leave a comment.
thanks.

2

Hi there,

For technical support, please post this to the AnswerHub Bug Reports section with the info you provided above. Epic staff will be able to assist you there.

Thanks!

3

For some reason I cannot log in to Answerhub. gives me this message :“There was an error contacting the remote service”

FYI, more detail for my crash…
unreal engine crashes randomly. It seems to happen more often when I choose “C++” option for the “new project” Please help.

->Here’s my log file. I put 3 different crash files.

https://www.dropbox.com/sh/n64fk1p40qtxdak/AAC93pF62zrQuP7uXzb06tuza?dl=0