Broken communication - Lack of responses

I think this demonstrates that the people in charge of the review process aren’t familiar with the development process themselves. First of all, many of these things are so trivial and in many cases Epic doesn’t even follow these guidelines in their own example content.

Secondly, and it wasn’t posted here but it’s there, one of the criteria on the review sheet is “No overlapping UVs”. Seriously? Again, not only do Epic themselves use overlapping UVs, it is pretty much standard in many texturing methods. Whether using trim sheets, or saving UV space on an object with repetitive elements. It doesn’t look like actual artists are involved with crafting the review process, which is why so many inconsistencies abound with assets that are rejected and accepted.

I’ve got two packs sitting in the queue right now. One of them is comprised of content that has already been accepted on this very marketplace except in bundle form. It’s been 20 days since I heard anything on that. The other is an shader that was rejected with baseless reasons. After the outrage from myself and other members of the seller community over it they acknowledged that the reasons given didn’t apply and requested the files. That was over 10 days ago, I still haven’t heard a thing despite contacting @ twice about it.

What’s a shame about this is that it takes us a very long time to develop high quality assets for the marketplace. The time investment without even seeing a return yet on it is immense, and a gamble. And once we’ve completed the development process and want to put the content out, we are met with delays, lack of communication or baseless rejections. It’s especially demoralizing for those of us who work on the marketplace full time such as myself. This is my main source of income, and yet two of my packs are stuck in limbo and I haven’t been able to reach anyone in the marketplace staff about it despite my repeated efforts. I also have another pack in the works that I’m having to seriously consider whether it’s worth finishing it or not. At this rate, it’d be finished before my other two packs are released which is a shame. When you take into effect the long development process, the unnecessarily extensive review period and the 45 day wait before we see our first paycheck on a new product, we only have a few months before our earnings are pushed into 2018.

What’s happening right now is not only demoralizing to the seller community, it’s causing many high quality content creators to abandon the platform altogether.