Hey all. We hear you and you’re right. The Blueprint Ninja Challenge has proven to be a bumpy and difficult event. We’ve hit unanticipated snags with account identification and shipping, customs fees—you name it. But at the end of the day, that’s no excuse for a lack of communication on our part.
We’re working to remedy this once and for all, as quickly as possible.
To those of you who have paid customs fees, we’re reaching out with paths for reimbursement. Epic should’ve covered those in the first place, and we want to make sure to set that right.
We’re also following up with those of you who have expressed that you haven’t received your prizes, and we hope we can ship them as soon as possible…
We apologize for the inconvenience and appreciate you all holding us accountable.
We hope to have this sorted shortly. Thank you for your patience!