,
In order to better assist you, I’m going to need for you to provide me the logs from your mobile device. Please include if you’re using 4.13.1 or 4.13.2. Are you on a binary build or a source build?
- Attach your phone to the computer
- Go here: C:\android-sdk-windows\tools
- Open up Monitor.bat
- Launch the program and save the logs
If you cannot get Monitor.bat to open, please go to:
- C:\android-sdk-windows\tools\lib\monitor-x86
- Open up Monitor.exe
- Follow the instructions above
Make sure that you highlight all of the logs, because they do not save unless they’re highlighted.
Thank you!