Thanks for that idea… I hoped that was it, but I just checked it. That’s not it.
I have looked in my Transactions list from Unreal and there are some assets that aren’t in it.
I have checked my emails and I don’t have a receipt for them either, just an email saying:
Hi Sean,
We identified an error occurring between December 21, 2022 and February 10, 2023 that may have resulted in eligible purchases not receiving a receipt via email.
If you’d like to view your purchase history, it can be found [here] in the transactions tab of your account management profile. If you have any questions, please reach out to [Player Support]
Thank you,
Epic Games
I’m pretty sure that all of these assets were purchased fall within that window of time.
I have the assets on my machine. I also have an email I sent to the developer of a few of them asking some questions, so I know that I have the assets. I also have an old project in which the assets were used. It’s just weird that they aren’t showing up in my transaction or in my Vault.
I am going to reach out to ‘Player Support’ and see if they can help.
Does anyone else have any ideas?