# Another Direct X problem.

**URL:** <https://forums.unrealengine.com/t/another-direct-x-problem/323655>\
**Category:** Rendering\
**Tags:** directx, unreal-engine, Installation, question\
**Created:** [July 1, 2015, 8:09am UTC](https://forums.unrealengine.com/t/another-direct-x-problem/323655 "2015-07-01T08:09:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![algoritmo](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@algoritmo](https://forums.unrealengine.com/u/algoritmo)\
**Post date:** [July 1, 2015, 8:09am UTC](https://forums.unrealengine.com/t/another-direct-x-problem/323655/1 "2015-07-01T08:09:39Z")

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I’ve read about 5 posts with people with the installation stopping during Direct X setup.  
Tried everything and nothing worked. So here is the log.link text

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**Author:** ![anonymous\_user\_6e7b421a](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_6e7b421a](https://forums.unrealengine.com/u/anonymous_user_6e7b421a)\
**Post date:** [July 1, 2015, 4:04pm UTC](https://forums.unrealengine.com/t/another-direct-x-problem/323655/2 "2015-07-01T16:04:44Z")

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Hey algoritmo,

I am assuming you have followed along with the Troubleshooting Guide for the Launcher since you mention you tried “everything”? Just in case you did not, the link is below.

**Troubleshooting Launcher Problems**

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

Could you also please provide us with your ‘dxdiag’ information?

Thanks,

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**Author:** ![anonymous\_user\_0837b42c1](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_0837b42c1](https://forums.unrealengine.com/u/anonymous_user_0837b42c1)\
**Post date:** [July 4, 2015, 3:46am UTC](https://forums.unrealengine.com/t/another-direct-x-problem/323655/3 "2015-07-04T03:46:07Z")

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For some reason it looks like DirectX installer we package failed to install for you. The answer in the following thread should get you past the issue.

> **[UE4 launcher cant install, fail at Directx install](https://forums.unrealengine.com/questions/60779/ue4-launcher-cant-install-fail-at-directx-install.html)**
>
> I have windows 8.1, and I just bought my subscription. After clicking the install link from the dashboard, the MSI file will begin installing as usual,but it will fail everytime when it gets to the directx installation. I know for a fact that my...

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**Author:** ![algoritmo](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@algoritmo](https://forums.unrealengine.com/u/algoritmo)\
**Post date:** [July 4, 2015, 11:15am UTC](https://forums.unrealengine.com/t/another-direct-x-problem/323655/4 "2015-07-04T11:15:59Z")

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Thanks mate. Problem solved.