Animator File Transfer Failure from iPhone

Development Getting Started & Setup
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14

Hi @mcleary …

  1. Playback on phone for video files looks good in LLF.
  2. I saved the take to iCloud, downloaded to my computer and it plays in both iTunes as well as Windows Media Player
  3. I created a LLA Capture Source. All of the following files were part of the zip file I downloaded from iCloud:

image

On my attempted import, I have the same following log output showing errors:

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LogMetaHumanCaptureSource: Display: Processing take (1 of 1): D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4
LogMetaHumanCaptureSource: Display: Convert Mov To Wav: D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/TakeNum_4_iPhone.mov
LogMetaHumanCaptureSource: Display: Convert Mov To Image Sequence Start: D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/TakeNum_4_iPhone.mov
LogMetaHumanCaptureSource: Display: Writing the video frames into D:/Unreal/Metahuman/Animator_Test/Content/iPhone_Ingested/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/Video_Frames
LogMetaHumanCaptureSource: Display: Convert Mov To Depth Sequence Start: D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/TakeNum_4_iPhone.mov
LogMetaHumanCaptureSource: Display: Writing the depth frames into D:/Unreal/Metahuman/Animator_Test/Content/iPhone_Ingested/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/Depth_Frames
LogMetaHumanCaptureSource: Error: Cannot open the audio file: D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/TakeNum_4_iPhone.mov
LogMetaHumanCaptureSource: Error: Cannot open the video file: D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/TakeNum_4_iPhone.mov
LogCaptureManager: Ingest for take TakeNum_4_iPhone failed: 'Conversion of data for take TakeNum_4_iPhone failed: Failed to open the video file: D:/Unreal/Metahuman/Animator_Test/Content/iPhone/LiveLinkFace_20230626_TakeNum_4_iPhone/20230626_TakeNum_4/TakeNum_4_iPhone.mov.'
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  1. Lastly, my 64GB iPhone mini and 256GB iPhone 12 Pro Max have 37GB and 40GB of storage available, respectively.

As an additional precaution, I made sure that the naming conventions for the Animator assets all had the same name “iPhone”, which also matched the video file.

I’m at a loss. I would love for this to be escalated to the Animator team… is that possible?

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