Fix an installed Android app that isn’t working
Try the following steps if an app installed on your phone has any of these problems:
Crashing.
Won’t open.
Won’t respond.
Isn’t working properly. If the app that isn’t working is an Instant App, try these troubleshooting steps instead.
After each step, restart your phone to see if it fixed the issue.
Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.
Step 1: Restart & update
Restart your phone
Check for Android updates
Update the app
Step 2: Check for a larger app issue
Force stop the app
Clear the app’s cache & data
Sync device with Google servers
Uninstall the app
Contact the app developer
Important: If you tried the troubleshooting steps but still have trouble, contact us or the app developer.
If you can’t update any apps, or if you have trouble with Google apps, contact Google Play.
If you have trouble with one app but can use other apps without a problem, contact the app developer.
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